Make your iPad and iPhone safe from In-App and unintentional purchases

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Published 12th November 2015 | View or add comments
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We recently got stung with a number of "in-app" purchases which one of the kids inadvertently did whilst playing a free app. Unfortunately some of these apps are very cleverly constructed and purely aimed at accidental or targeted downloads. 

With a game called wheels on the bus, and recommended from school for a 5 year old we naively thought it would be secure. Although the itunes password has to be entered for each purchase, including free downloads, I didn't realise by default it is cached for 15 minutes.

I wasn't aware of in-app purchases either, having not played any games on the ipad and sat watching the kids play a few educational games, it all looked all above board.

But then you notice a cute and cuddly teddy bear which is a link to another app, which auto downloads and you get billed for, and the big heart shaped icon is a link to a store. 

Clicking the dispute link in any Apple invoice will trigger a support call and to be fair they are very good and sent through a doc on how to lock down your devices, which seems obvious when you go into it, but I'll confess I wasn't aware 

The Apple Support Doc is here: support.apple.com/en-us/HT204396

But here are the key steps:

Hey presto, no more accidental In-App purchases 

 

You can also set you password to also be required for any install or purchase, rather than the default 15 minute cache.

There is a separate Apple Support doc that details all the password options relating to your apple devices: support.apple.com/en-gb/HT204030

May sound like obvious to most, but if you have nippers and assumed being password protected was enough, then think again. Googling some of the apps sees a torrent of angry parents and negative feedback from in-app purchases. 

Other apps are more honest and give you the option of unlocking paid content and giving access to more functionality, letting a parent make the decision, rather than relying on misleading a child.

Question of ethics?

Appreciate business is business, but come on app developers, actively targeting young children by exploiting Apples default settings doesn't seem right to me. Apple are very quick to refund when it becomes obvious this is an unintentional purchase, but I would question the ethics of some of these app designers. This seems to go beyond the usual pester power marketing, parents are very familiar with.


Steve Richardson
Gaffer of My Local Services
My Local Services | Me on LinkedIn
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