Unhappy Royal Mail Business Customer

Hi FAM, I moved you over to your own thread as you had replied to someone else's.

I hear your pain. We operate from a business centre and generally get our mail delivered around 09.30 - 10.00. Home wise I think the delivery is a lot later.

I remember back in the day when the mail used to arrive before you left for work!

Are you office based or home based? I guess you need to factor in the importance of having early mail versus any cost? Is yours a business that is dependant on Royal Mail? Information can't be sent electronically?

Anyone else having grief or unhappy with the postal service?

I'm really sorry to hear that! Are you experiencing a huge loss of business because of that? Is this a persistent issue?

That's what happens when you cut services .. If it is that important can't you use email ,or is it things that have to be mailed  ..  Although you lucky it's not South Africa lol , you are generally lucky if your post turns up within a week.

Thank you for all your comments.  Again today it is 11.35 and the mail has yet to arrive and the Royal Mail customer service refused to provide a local number so that I could speak to the manager and try and come to some sort of arrangement.  I am in the Public Sector and my clients require their mail to be delivered timeously.  I may well pop into the sorting office personally and try to see if they need some help with their time management and priorities.

Does anyone from Royal Mail who could resolve the issues ever access this forum?