FAM - Profile

Thank you for all your comments.  Again today it is 11.35 and the mail has yet to arrive and the Royal Mail customer service refused to provide a local number so that I could speak to the manager and try and come to some sort of arrangement.  I am in the Public Sector and my clients require their mail to be delivered timeously.  I may well pop into the sorting office personally and try to see if they need some help with their time management and priorities.

Does anyone from Royal Mail who could resolve the issues ever access this forum?

I am a business user and it is now 11.45 am and the mail has yet to arrive.  On contacting the business user number I was informed that as I do not pay for a timed delivery I could be waiting up to 3.00 pm for the mail to be delivered!  A timed delivery would cost my business over £4,400 per annum!  Shocking!

I already pay for the mail to be collected by Royal Mail £750 per annum!  I was unable to be transferred to the local office to find out what the problem was as I do not pay for a timed delivery!  While everyone is very polite they are unable to help!

The sender of any mail to my business address already pays for the postage and to expect anyone to wait until 3.00 pm for their delivery is totally unreasonable.  A very unhappy customer!