During this festive period retail stores are constantly busy with many Christmas buyers. Most stores even hire more temporary staff in order to help get through this tough time, in my opinion this is a good idea because this means less queuing and an overall quicker experience. With more staff around customers are able to easily seek advice or help within the store- or so you think.
High street shoppers are now actually avoiding shopping due to the lack of customer service. In my opinion having worked in customer service before it is so important for a customer to receive good customer service, because it ensures they return and could possible lead to positive reviews for the company.
According to ITV
The most common complaints included slow service, named by 68% of shoppers, unavailable items (52%) and unknowledgeable staff (50%).
Over a third of shoppers (38%) also complained about encountering rude staff, confusing shop layouts (32%) and overly attentive staff (27%).
It also found nearly a third of consumers now shop online a few times a week, while another quarter do the same once a week.
Good customer service is key within a company/business- without it you will never be able to build a secure customer base!
