Client Seems to be Avoiding Completion of Work

You would think so, but there are times when they want to stall the project for their own reasons. The annoying thing with both the clients mentioned in this thread is they couldn't just ring me up and explain, and at least ask if it's okay to delay and ask how that affects the contract. 9/10 if they had been good enough to do that i'd have been good enough to have agreed.

Both of these guys provide a bespoke product which they then fit into a customers home, so they would know what it's like to be messed around and should know better.

I would always say that whilst a customer may think they should be right just because they are the customer, one should remember that you could also be the supplier's customer one day. I will now never recommend anyone to either of these two people, nor use them myself, and yet I would and could have done if I had more confidence in them and how they conduct themselves.

So this is what I decided to email as my reply to him:

[FONT=verdana,sans-serif]"Unfortunately the project is well out of its completion time contractually, as it should have been completed by the end of last May and I made several requests for the images so we could progress and try and get it finished last June/July. Your last email said you would ring me on the Monday when you got back from holiday, but I never heard from you again.

[/FONT][FONT=verdana,sans-serif]It might be some time before we can discuss how we move forward on a new contract with a new time schedule (which would have to be strictly adhered to this time), as I am quite busy for the next few months myself, so I will drop you a line I am free and we can discuss it then."[/FONT]

Today he has replied to give a several mostly family-related excuses (and by thew way, I don't believe for one second that any of them are untrue) and to say sorry, that he misunderstood that any timelines were involved at all, which I do find very difficult to believe, not least because the quotation did state the completion timeframes.

I also don't believe that he could not find a whole 15-20 minutes to send me what I needed. All these excuses happened after the completion date, not before, so back then he had no excuses. I even got him into a company for a

Seems like a very fair mail, I Like the bit about "I'm busy myself for a few months".

Like you say, everyone runs their business differently, there really are some odd people about though