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AVOID!! I went to fit 4 brand new tyres which were bought from Blackcircles. I had a choice of garages to get this done but I had chosen Halfords due to the 'reputable' brand, however I have been put off using and recommending Halfords for life! They had damaged all 4 of my alloy wheels during this standard tyre fitting AND then denied they had damaged it. The 'manager' claimed they had before and after pictures of my alloys but refused to show me and told me to contact Blackcircles and they will show and discuss it with them. They wouldn't even come out to see the damages I am claiming. The alloys were filthy after the fitting so I went to get them cleaned and noticed more damages than I initially saw. I was furious I was told my tyre fitting would be done between 09:00-13:00. I had dropped the car off at 09:05 (because I went to Halfords the shop first thinking it was there) and went to the Starbucks in Sainsbury's nearby. I called Halfords at 12:20 asking the tyres had been fitted yet. They said it was going up now and will take up to 30 minutes and they will call me. 13:10 and no call so I walk over and they 'claimed' they couldn't call me because they didn't have my number despite me giving it when I dropped the key and it was in the paperwork with the tyres that came. 4 hours I was waiting to do a tyre fitting! After the 1st email to Blackcircles, I kept chasing them every week or 2 and every time they would say they're waiting for Halfords to get back to them. Finally after 2/3 months Blackcircles told me I can get the alloys refurbished and they would pay for it. Very disappointed with Halfords and will avoid them at all costs and will tell everyone I know the same.
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Halfords Autocentre Hendon

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Halfords Autocentre Hendon
Unit A2 Hyde Estate Road
London
NW9 6JX
United Kingdom
Tel: 020 8205 8792



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AVOID!! I went to fit 4 brand new tyres which were bought from Blackcircles. I had a choice of garages to get this done but I had chosen Halfords due to the 'reputable' brand, however I have been put off using and recommending Halfords for life! They had damaged all 4 of my alloy wheels during this standard tyre fitting AND then denied they had damaged it. The 'manager' claimed they had before and after pictures of my alloys but refused to show me and told me to contact Blackcircles and they will show and discuss it with them. They wouldn't even come out to see the damages I am claiming. The alloys were filthy after the fitting so I went to get them cleaned and noticed more damages than I initially saw. I was furious

I was told my tyre fitting would be done between 09:00-13:00. I had dropped the car off at 09:05 (because I went to Halfords the shop first thinking it was there) and went to the Starbucks in Sainsbury's nearby. I called Halfords at 12:20 asking the tyres had been fitted yet. They said it was going up now and will take up to 30 minutes and they will call me. 13:10 and no call so I walk over and they 'claimed' they couldn't call me because they didn't have my number despite me giving it when I dropped the key and it was in the paperwork with the tyres that came. 4 hours I was waiting to do a tyre fitting!

After the 1st email to Blackcircles, I kept chasing them every week or 2 and every time they would say they're waiting for Halfords to get back to them. Finally after 2/3 months Blackcircles told me I can get the alloys refurbished and they would pay for it.

Very disappointed with Halfords and will avoid them at all costs and will tell everyone I know the same.
12th March 2021


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