Recent reviews
Just been on the phone to Grimsby Tax Office. Very friendly and helpful staff, big problem solved. Thank you very much.
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I have just spoken to a very knowledgeable and helpful Gentleman who answered my query patiently and efficiently.
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Kept on the line for about 20 minutes whilst an automated voice recognition system tried to understand what I was phoning about, then cut off.
Second time took 10 minutes to speak to a human being, she was very nice but not really able to answer my questions.
I feel sorry for the staff as I think they do want to help but limited by rules and regulations.
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All I wanted was a form posting to me, hung on while I listened to various options, selected the one I needed but then there was a long gap, thought I had been cut off but then got the usual one of our advisers will be with you shortly, gave up after 10mins.
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How long is one expected to hold on the telephone before a business advisor picks up.
I suspect most customers will just 'hang-up'.
Is this a deliberate strategy on the part of HMRC?
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**Please do not write to or visit this office**
Grimsby Tax Office - HMRC Grimsby - Inland Revenue
Grimsby Tax Office - HMRC Grimsby - Inland Revenue
Please do not write to or visit this office, Imperial House
Grimsby
NE Lincolnshire
DN31 1DB
United Kingdom
Tel: 03002 003300
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2.6 out of 5 based on 5 reviews
Overall
rating
Just been on the phone to Grimsby Tax Office. Very friendly and helpful staff, big problem solved. Thank you very much.
By Dorothy Clark on 22nd May 2017
By Dorothy Clark on 22nd May 2017
Overall
rating
I have just spoken to a very knowledgeable and helpful Gentleman who answered my query patiently and efficiently.
By Barbara on 3rd February 2017
By Barbara on 3rd February 2017
Overall
rating
Kept on the line for about 20 minutes whilst an automated voice recognition system tried to understand what I was phoning about, then cut off.
Second time took 10 minutes to speak to a human being, she was very nice but not really able to answer my questions.
I feel sorry for the staff as I think they do want to help but limited by rules and regulations.
By JAMES on 8th December 2016
Second time took 10 minutes to speak to a human being, she was very nice but not really able to answer my questions.
I feel sorry for the staff as I think they do want to help but limited by rules and regulations.
By JAMES on 8th December 2016
Overall
rating
All I wanted was a form posting to me, hung on while I listened to various options, selected the one I needed but then there was a long gap, thought I had been cut off but then got the usual one of our advisers will be with you shortly, gave up after 10mins.
By dennis on 5th September 2016
By dennis on 5th September 2016
Overall
rating
How long is one expected to hold on the telephone before a business advisor picks up.
I suspect most customers will just 'hang-up'.
Is this a deliberate strategy on the part of HMRC?
By WILLIAM DAYES on 31st August 2016
I suspect most customers will just 'hang-up'.
Is this a deliberate strategy on the part of HMRC?
By WILLIAM DAYES on 31st August 2016
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