Posts

Have you checked your website for T&Cs? 18th October 2015 5:32 PM

Do you have a definitive list of required documents and information required by the law? Could be pretty useful.”

 

Sure, Steve!

 

Terms and conditions: If you sell goods and/or services online you need terms and conditions, it’s the law under the Consumer Contracts Regulations 2013.

Privacy policy:
It’s the law in the UK under Data Protection to inform visitors how personal data is collected, used and to whom it may be disclosed.

Cookies policy:

Again it’s the law in the UK to have this document, you must tell people if you set cookies and explain what the cookies do and why.

Now, you also may want to have these:

Website Terms of Use:
This essential document tells visitors what they can and can’t do with the content on your site whilst protecting your IP rights.

Acceptable Use Policy:
This essential document sets out the terms on which visitors are permitted to use the features of your website.

Hope that makes sense! There are some documents required by law and some that are optional, but you may want to have to protect your e.g. IP rights.

Have you checked your website for T&Cs? 11th October 2015 8:24 PM

I am just wondering... how many of you have checked their website for documents required by law, e.g. Terms and Conditions or Privacy Policy. Do you check it yourself, or do you leave it to your webmaster to sort it out for you.

I'd be glad to find out what you think! 

I see from a quick look that there a chats from all over the UK ...So if I post up an add how do I keep it local to my area ??”
 

You can try localised advertising like Facebook Ads or ads on your local online forums, newspapers, websites that matter. You can run a customised blog with keywords and issues addressing your local community. 

Let me get this right, so if a customer orders a boiler from me, which I then order from a merchant. I then go and fit the boiler for the customer and the customer is happy. I know for a fact no merchant will take the boiler back, so am I expected to swallow the loss? There must be some exemptions, what if the decided to change their mind after another 14 days? ”
 

If you sell your goods online, then the statutory distance returns policy applied well before the new Act. It's just the deadline that's clarified. However, generally it's the customer who needs to pay for return costs (unless otherwise stated in your contract - you need to clarify this to the customer; if you offer to collect the goods back in the return procedure, you need to uphold your promise). 

Let me clarify one thing - there is no legal requirement for a seller to accept a return, if the product was sold as described and of satisfactory quality. In other terms, if someone buys a boiler and they're simply changed their mind, they are NOT entitled to a refund (unless you have your own policy).

If you sell your boilers online, then the first paragraph will apply.

 

I hope this clarifies the issue - the Act does not introduce massive changes to the law, it was meant to explain some blurry aspects from the last Act (e.g. multiple repairs), but most of the consumer rights remain the same.

NHS Apps leaking private data 27th September 2015 11:47 PM

I wonder how there apps were tested for privacy? I understand they're not produced by the NHS, but approved, because the NHS thinks it's good, and the actual coding of the app is done by third party. Clinical relevance can be established by just using the app, but the actual tech protocols aren't accessible to anyone but the developers. So, in theory, the NHS should hire an IT security firm, and then agree with all the developers to confidentially look into their code and perform the audit.

Given that, I'm pretty sure they didn't do that properly... and this shows how important the privacy is. Yet still, there are thousands of webpages which does not have basics like Ts&Cs or Privacy Policy, handling their customer's data in a reckless manner. 

- T&Cs and Privacy Statement links etc

  ”

 

Well done! Many people do not realise that it's a legal requirement and you actually can get fine for not having these documents 

Business jargon, do you use it? 20th September 2015 9:03 PM

I think jargon is everyone's second nature, and if you work in an industry, you communicate using these phrases and terms all the time. I believe you only realise it is a jargon once a lay person asks you what it means or can't understand you.

This is especially true in more closed, technical-oriented professions, like lawyers, doctors, engineers etc.

 

Anyone used Squarespace? 18th September 2015 10:13 PM

I think you can also install a wordpress script on your server (many hosting providers can do it for you via Installatron, just google their name + installing wordpress, and detailed instructions will come up).

Then, simply search for some templates (remember to put "responsive" in your search query, so that you don't get penalised by Google for not having a mobile-friendly website), and install them. It's really super easy and takes seconds.

If you get a template with "dummy text", you can simply edit it or start from scratch with a blank template.

Wordpress is really nice CMS, and there are many help notes/widgets/scripts all over the internet for you to use.

 

Do pretty websites convert sales? 3rd September 2015 11:38 PM

I think it's not all about having a pretty site - users will value responsiveness and speedy access to information more than a perfect animation. 

Surely, there are people who will just take and not want to buy more. However, if they really like the product, and they'll need it again, I think they will come back for more.