Hello support,
I work my own small business and joined this directory to (hopefully) get a few more leads from customers.
Unfortunately, my business listing's phone number has been changed to an 'alternative number', though I requested this to be changed,e I was advised this is used for tracking calls and monitoring. Though other businesses seem to have been able to retain their own number so I am not sure why my business has been singled out, or if you follow calls only in certain business niches...
"We utilise tracking technology allowing us to track call usage and online traffic to the site. This involves us assigning a 084 number over your number.
These are not premium rate numbers. There is no cost or impact to you and callers only pay 7p per minute plus the phone company's access charge.
If you have any further queries please do not hesitate to contact the office.
I followed with (2) email request to correct my number or remove my listing (the remove button is not working) and had no response, hence my post in this thread.
My concern her is that from a marketing point of view, it could be possible that you collect the leads from anyone looking for similar services on your directory and sell them on to other contractors. Though I am sure that is not the case. I do not see any reason you would need to change the number otherwise.I have never come across a directory doing this.
If you can change the number to my actual business number that would be perfect, it looks like a great community in here.
Kind Regards
Gareth