Just been cold called by a rep from someone called RTA wanting to know if I want to flog my business.
"hello sir this is RTA, are you the business owner?"
"Yes, RTA? Thats an unfortunate name?"
"Why?"
"Road Traffic Accident?" I've watched Holby
"No sir, we're not called that, it stands for something else."
"I didn't think it would be, so what do you want?" Got the give the lad a chance, bearing in mind he sounds about 12.
"Do you want to sell your business?"
"No"
"Would you like a free valuation?"
"Depends, whats involved?"
"Oh its very quick and easy, won't take any time at all, shall I arrange for someone to visit?"
"If its quick and easy, can't they do it over the phone?"
"No sir"
"Do they need access to our books?"
"I don't know sir, shall I ask them to visit?"
"Erm, no, 'cause I'm not selling, but thanks anyway"
If I was interested in selling my business, I would have little confidence in dealing with someone who sounded wet behind the ears and is obviously following a script.
We've tried it ourselves and used a call centre for a while, the varying standards of quality are amazing, and we ended up falling into the cold calling trap, which may work for some businesses, but didn't for us.
But it's a thankless job, so respect to the youngsters that do wade through their auto diallers with the superviser watching over their shoulders, and regulated toilet breaks.
I know I couldn't do it
