Posts

Genuinely surprised, radio silence  Looks like they really aren't that fussed about ropey meal deals!

Did get a retweet though 

Shall see if I get any response tomorrow...

When a Morrisons meal deal isn't what it claims to be.

Is con too harsh? I was going to say scam but thought maybe that was going too far. Maybe incompetence is the correct term?

For some bizarre reason the Morrisons £3 meal deal fails to work at the self service tills for some of the options. Maybe this is a glitch with one particular branch? In this case it is the Stratford-upon-Avon store. I have raised it with customer services and flagged it with it so many staff over the last six months it's almost embarrassing to go in. A lot of staff are sympathetic, they concede it's an ongoing problem, head office have been informed and it's frustrating for both consumers and staff.

A few staff have tried telling me it's my fault, ie I have picked up the wrong items which aren't part of the meal deal. After explaining that I had only selected items from the clearly marked meal deal shelves, I have been told that maybe I was mistaken, some crisps were put there by accident and by my diet Pepsi was no longer part of the promotion.

But after six months of persistence and maybe a contender for the worlds most devoted and patient Morrisons customer, yesterday finally forced me to digital action. After yet another meal deal failure on the self scan checkout, the assistant came over and informed me my crisps weren't part of the promotion. When I patiently explained they were and this was a regular occurrence, the young girl in question insisted they weren't, walked over to a crisp counter, grabbed a smaller bag and different flavour of crisps and said have these instead. 

10/10 for ingenuity, but I didn't want her choice, I wanted the clearly marked meal deal item. After a short discussion with my patience and goodwill disappearing quickly, the assistant finally agreed, over-rode the code and began the familiar game of trying to work out how much to take off to bring the balance to £3.

Another assistant who overheard our discussion and was very sympathetic suggested I document the episode, take some pictures and contact Morrisons customer service on Social Media as the message clearly isn't getting through. 

So here we go Morrisons Customer Service...

Exhibit A - The Meal Deal Choice

Exhibit B - A meal deal combination that clearly doesn't work. I suspect it's the Max crisps, but replace salad for sarnie and you get the same result. Likewise water for coke.

Exhibit C - No £3 meal deal for you fat lad!

Summary

I think the choices for the Morrisons Meal Deal is fantastic, otherwise I wouldn't put myself through this grief on a regular basis. You can't argue the value for £3. But if elements aren't supposed to be in the deal, then take them out!

Is it really that complicated  Why has this been an issue for so long? Is there a lack of communication between store and head office?

• Am I alone in this issue or do others have the same problems at different stores?
• How many people don't even realise they have been overcharged?
• Will Morrisons respond and more importantly fix it! If they add any responses on SM I'll paste them below.

Isn't that what everyone does? At least once you have a candidate who has responded to an advert.

Having a social scientist for a sister (not sure if that's the correct term, but sounds better than clever git), I had a healthy, albeit one sided discussion about politics at the weekend.

Nothing worse than a layman trying to sound knowledgeable, but regardless of your politics I think few people would favour a coalition government of any persuasion. Media speculation abounds that Labour is highly unlikely to win hands down, which I tend to agree with and I genuinely worry what leadership a Labour coalition would bring the country.

Enter then the element of science and the creation of a data driven model to analyse the data.

So whats the conclusion of this data modelling? Well long story short...

• If 5% of UKIP votes switch to Conservative, Conservative wins outright with an increased majority.
• If the UKIP votes switch to Labour, there is no outright winner but Conservatives still win the majority of seats.
• Labour needs Conservatives and the SNP to lose a lot of votes to win the election.
• Lib Dems could prevent Conservatives from winning outright if they recover a chunk of the votes they lost in 2015

In other words, forgetting media spin, sound bites and party propaganda, it is technically impossible for Labour to win outright.

Rather than rip off her blog post, you can read Sharon's analysis yourself and make your own conclusions.

Forecasting the 2017 UK general election - Joining Dots

Any thoughts, good bad or indifferent? 

As business names go, 10/10 I love it 

I hope you have an active social media strategy because you have so many directions to go with that one

Hi guys

Originally Posted by Andy-C27

“The 1 from this website   For example mine is

https://www.mylocalservices.co.uk/Pewter+World-Hailsham-2578803.review.html”

This isn't a review widget, this is simply your review link: Create a new Review for Pewter World

It's been around since the site began, and is a way for customers to leave feedback. You can also send customers your review link, which you can find by either going to your business listing and selecting "leave a review", or by logging in to your listing editor.

The review widget is something more recent, and is something you can add to your website to show off your review score as well as allow consumers to read or leave a review.

Rachael did a post about it recently, where she talked about online reviews, then introduced the widget: 

Online Reviews - everything you need to know

It seems to have gone down well and we now have lots of sites using the review widget. If you need any help setting it up, just let me or Rachael know 

Fantastic, great cartoons Feathers 

Originally Posted by Centric

“I've been really absent from the forums... really sorry...

It's just been sooo busy, but, I'm going to try and make time to return... not because it's getting slower... (It's actually getting busier!).”

Wahey, long time no see stranger!!

I'm not on as often as I should be, but we have Rachael now steering the forum ship for us 

Great to hear things are going well and your growing. Now it's been a long time since we had a Centric Rant...  

I think common sense is the deciding factor. Unsavoury or childish words/sentiment in an email address won't reflect favourably for a professional business position IMHO. 

But to counter, a little humour does show some personality. I think most people have a good idea about what you should or shouldn't do.

RIP John Noakes

He seemed about the only honourable TV personality left from my childhood who hasn't been disgraced or is currently in prison