Customer Satisfaction Issues

“Yes It is an online service and yes we are service providers. Sounds funny when the service provider is facing problems in service. But the complaints are mostly due to the time zone difference.
How do i cope to that? At morning in Chicago its evening in my clients country. My staff is not ready for night shifts.
Its complicated for me and me on the other hand working on the new project in Dubai.

Well i found good advises form you guys thanks for helping any further suggestions will be appreciated!”

“I am sharing you a method L.A.S.T which will very beneficial”

“Must admit though, I'm of the opinion that the customer isn't always right! Being patient, polite and courteous go with the territory, even when they may be ranting. But sometimes you may have to put your point across firmly, if you know your customer is talking or quoting rubbish!”