Recent reviews
After recently posting a birthday card together with a cheque to our niece for her 18th birthday the envelope arrived minus the card and the cheque and have been trying to get in touch with the post office to inform them of the issue. I have been left waiting on the line for over 15 minutes with absolutely no-one coming back to explain what the issue is other than an automated system that continually apologises for the delay. Overall an absolutely pathetic service that seems more intent on racking up customer costs rather than sort out its own obvious internal problems and fraud.
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Good when it comes to making deliveries, absolutely terrible customer service. It took about 5 menus to get through to a call centre with a human ... well, I presume that it was a call centre with "a" human as nobody ever picked up. I was just left on hold constantly. gave up in the end.
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I agree with an earlier comment;it`s practically impossible to speak to a human being.This problem could have been sorted in seconds but having to sift through a multitude of options I don`t require is extremely frustrating.
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Very difficult to speak to anyone on the phone before travelling miles out of town to pick up an item I don't even know is there. There are some circumstances where a telephone call with a real life person is preferential and this is one of them. No one wants to waste money and time travelling somewhere they don't have to. Poor effort in this instance. I'm disappointed. And usually you don't let me down
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I paid for next day delivery,stayed indoors all morning only to find a card saying they needed a signature on my porch floor and nobody had bothered to ring my doorbell.This is not the first time this has happened my opinion of the post office is that they are a pathetic waste of time they charge more than most courier companies and are the worst at delivering parcels.
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To contact Royal Mail Customer Services telephone: 0844 474 0395
To find your local office and opening hours telephone: 0845 605 0767

Maidstone Royal Mail Delivery Office | Sorting Office

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2.4 out of 5 based on 5 reviews - view feedback - add your review
Maidstone Royal Mail Delivery Office | Sorting Office
Bircholt Road, Parkwood Industrial Estate
Maidstone
Kent
ME15 9EE
United Kingdom
Tel: 0844 474 0395
Select here to contact your local Delivery Office

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Opening hours
Monday
09:00 - 17:00
Tuesday
09:00 - 17:00
Wednesday
09:00 - 17:00
Thursday
09:00 - 17:00
Friday
09:00 - 17:00

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2.4 out of 5 based on 5 reviews
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Value
for money
review star review star review star review star review star   
Customer service
or reliability
review star review star review star review star review star   
Quality
of service or product
Overall rating   review star review star review star
After recently posting a birthday card together with a cheque to our niece for her 18th birthday the envelope arrived minus the card and the cheque and have been trying to get in touch with the post office to inform them of the issue. I have been left waiting on the line for over 15 minutes with absolutely no-one coming back to explain what the issue is other than an automated system that continually apologises for the delay.
Overall an absolutely pathetic service that seems more intent on racking up customer costs rather than sort out its own obvious internal problems and fraud.
16th October 2018
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Value
for money
review star review star review star review star review star   
Customer service
or reliability
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Quality
of service or product
review star review star review star review star review star   
Likelihood to use again
or recommend
Overall rating   review star review star review star review star
Good when it comes to making deliveries, absolutely terrible customer service. It took about 5 menus to get through to a call centre with a human ... well, I presume that it was a call centre with "a" human as nobody ever picked up. I was just left on hold constantly.

gave up in the end.
14th September 2018
review star review star review star review star review star   
Quality
of service or product
Overall rating   review star
I agree with an earlier comment;it`s practically impossible to speak to a human being.This problem could have been sorted in seconds but having to sift through a multitude of options I don`t require is extremely frustrating.

By on 30th July 2018
review star review star review star review star review star   
Value
for money
review star review star review star review star review star   
Customer service
or reliability
Overall rating   review star review star review star
Very difficult to speak to anyone on the phone before travelling miles out of town to pick up an item I don't even know is there.
There are some circumstances where a telephone call with a real life person is preferential and this is one of them. No one wants to waste money and time travelling somewhere they don't have to.
Poor effort in this instance. I'm disappointed. And usually you don't let me down

By on 28th April 2018
rating   review star review star review star
I paid for next day delivery,stayed indoors all morning only to find a card saying they needed a signature on my porch floor and nobody had bothered to ring my doorbell.This is not the first time this has happened my opinion of the post office is that they are a pathetic waste of time they charge more than most courier companies and are the worst at delivering parcels.

By on 21st July 2015


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