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Good tips there. I follow both of those.

Good morning, Stavros.

I have used AA on previous occasions, but found Columbus Direct to be the best deal this year. I chose them, as I specifically wanted cover in the event of the airline going bust.

After booking with them, we had the threat of flight disruption because of the volcanic ash cloud, on top of everything else, and found that we were covered for this as well should we have been affected. As it happened, all was fine.

Yes, this success story is a great example of the importance of careful planning and preparation.

What an amazing rescue story. Let's hope all the miners are rescued with the same success.

We, as a species, can achieve so much when we all share the same goal.

Excellent, tell your wife.

I'm just getting used to it, after about a week. As with a lot of things, swings and roundabouts.

Yes, I can understand that, but in our experience there are potential customers that insist on ISO certificates when looking for a new supplier, especially the larger organisations.

Good morning, Dave.

It might be worth checking out whether this is something that your competitors are accredited to, before spending any time or money.

Yes, good ones, Richard.

Thank you for your alert, Dave. There's no end to people trying to catch us out.