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Awful automated service. Will be using Hermes and Collect + from now on.
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I had ordered a parcel from Amazon which I have been told has been at Tooting office since 25th March and has not been delivered (2 weeks). On contacting the office, we were told the sender needs to contact them and on contacting the sender we were once again told that we need to pick up our parcel from the delivery office with an ID. For all this trouble and delay we have been put through, at least a note stating that the parcel has been received and we need to collect it from the office would have been the way to go. The Royal Mail customer service clearly mentions that a 'something for you' card will be left with collection time. Highly incompetent!
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To contact Royal Mail Customer Services telephone: 0844 474 0395
To find your local office and opening hours telephone: 0845 605 0767
To find your local office and opening hours telephone: 0845 605 0767
Tooting Delivery Office | Sorting Office
Tooting Delivery Office | Sorting Office
29-31 Longmead Rd
London
SW17 8PY
United Kingdom
Tel: 0844 474 0395
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1.0 out of 5 based on 2 reviews
Overall
rating
Awful automated service. Will be using Hermes and Collect + from now on.
By susan on 23rd September 2016
By susan on 23rd September 2016
rating
I had ordered a parcel from Amazon which I have been told has been at Tooting office since 25th March and has not been delivered (2 weeks). On contacting the office, we were told the sender needs to contact them and on contacting the sender we were once again told that we need to pick up our parcel from the delivery office with an ID. For all this trouble and delay we have been put through, at least a note stating that the parcel has been received and we need to collect it from the office would have been the way to go. The Royal Mail customer service clearly mentions that a 'something for you' card will be left with collection time. Highly incompetent!
By Sameen on 9th April 2013
By Sameen on 9th April 2013
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