Recent reviews
This is ridiculous, royal mail has been around for over 500 years and they still haven't figured out how to deliver a parcel, it's the second time that my parcel has been marked Delivered but i haven't received anything, this is getting ridiculous now, they worth over ?150 and I can't find anyone to talk to about it, no number, i called one been waiting for 47 minutes and then it automatically hung up on me.
review stars
never managed to speak to anyone at sorting office re parcel being held as ''insufficient ayment'' of ?26.60, despite company sending by prepayment scheme, no f/u call from customer services, second person thought parcel had been left in wrong part of office with customs held parcels! waited an eternity to get through to anyone. disgusted with service.
review stars
Can not find a number to speak with any one local only someone in the south. Customer service is rubbish because they are so big , Parcel not delivered even though I was in, very important parcel, their answer , we can deliver in 2 days and we can only follow procedure, very sorry but nothing we can do, bye bye, oh, you can put a complaint in but it won't get you your parcel. The sooner other companies take over the better.
review stars
I spent ?11 to guarantee a next day delivery. I was sending medical necessities to my daughter. I asked for a re-delivery, as there was good reason to why she was unable to collect from the delivery office, when they took the parcel back. I spent an hour trying to sort it. This was refused.
review stars
A parcel which was meant to be delivered to me at my property has been delivered to Orton. No information about the parcel or note through my door, although I was at home, to say that this is what they have done. Useless mail delivery.
review stars
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To contact Royal Mail Customer Services telephone: 0844 474 0395
To find your local office and opening hours telephone: 0845 605 0767

Orton Southgate Delivery Office

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1.0 out of 5 based on 6 reviews - view feedback - add your review
Orton Southgate Delivery Office
Newcombe Way
Peterborough
Cambridgeshire
PE2 6BZ
United Kingdom
Tel: 0844 474 0395
Select here to contact your local Delivery Office

Opening hours
Monday
09:00 - 17:00
Tuesday
09:00 - 17:00
Wednesday
09:00 - 17:00
Thursday
09:00 - 17:00
Friday
09:00 - 17:00


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1.0 out of 5 based on 6 reviews
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Value
for money
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Customer service
or reliability
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Quality
of service or product
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Likelihood to use again
or recommend
Overall rating   review star
This is ridiculous, royal mail has been around for over 500 years and they still haven't figured out how to deliver a parcel, it's the second time that my parcel has been marked Delivered but i haven't received anything, this is getting ridiculous now, they worth over ?150 and I can't find anyone to talk to about it, no number, i called one been waiting for 47 minutes and then it automatically hung up on me.
1st February 2019
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for money
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or reliability
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of service or product
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Likelihood to use again
or recommend
Overall rating   review star
never managed to speak to anyone at sorting office re parcel being held as ''insufficient ayment'' of ?26.60, despite company sending by prepayment scheme, no f/u call from customer services, second person thought parcel had been left in wrong part of office with customs held parcels! waited an eternity to get through to anyone. disgusted with service.
29th December 2018
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for money
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or reliability
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of service or product
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Likelihood to use again
or recommend
Overall rating   review star
Can not find a number to speak with any one local only someone in the south. Customer service is rubbish because they are so big , Parcel not delivered even though I was in, very important parcel, their answer , we can deliver in 2 days and we can only follow procedure, very sorry but nothing we can do, bye bye, oh, you can put a complaint in but it won't get you your parcel. The sooner other companies take over the better.

By on 4th July 2017
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for money
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or reliability
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of service or product
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or recommend
Overall rating   review star
I spent ?11 to guarantee a next day delivery. I was sending medical necessities to my daughter. I asked for a re-delivery, as there was good reason to why she was unable to collect from the delivery office, when they took the parcel back. I spent an hour trying to sort it. This was refused.
29th April 2017
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for money
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or reliability
review star review star review star review star review star   
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of service or product
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Likelihood to use again
or recommend
Overall rating   review star
A parcel which was meant to be delivered to me at my property has been delivered to Orton. No information about the parcel or note through my door, although I was at home, to say that this is what they have done. Useless mail delivery.

By on 17th December 2016
rating   review star
Posted photographs to Carms in Wales on the 9th of November and as of today 17th nothing has arrived this was first class. Well packed and sealed.

By on 17th November 2015


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