Recent reviews
I purchased via a local plumber in June 2021 a whole house UV light and filter system. When the system failled, I contacted them to seek new parts. Despite knowing the date of purchase and there stickers being all over the casing, they couldn't find the order. At no time did they mention the system had a 3yr warranty and the only interest they had was in supplying a whole new system that at the moment is £697 reduced from £897. New system could be delivered within 2 to 3 days but to get parts 8 weeks. A joke who can be without water for 8 weeks. Never again !!! Go elsewhere and buy same product/spares much cheaper with better service. Eventually spent £197 on the spare parts from other suppliers service was great and sorted within days. UK Water Filters needs to learn some lessons.
Full review »
Excellent service , staff could not help us more than they did , fantastic and a rarity today. Highly recommend this company , we will certainly be using again .
Full review »
Filter jug binned!!
For last 3 years we’d been purchasing our under sink cartridges from another supplier to help treat very hard water / scale area - been through endless amounts of kettles, filter jug cartridges, and products to clean shower screen -
Since purchasing the Anti-Scale Super taste cartridge from UK Water Filters, it’s like our lives have changed!
Firstly, we would usually filter water from tap in a filter jug for kettle use - no longer needed! Kettle has been looking shiny for a number of weeks use now!
On to shower: not only does the shower screen require less regular attention, the quality of shower water has improved dramatically!
Such a shame we only found this supplier and range of their other products recently :-(
Will most certainly be shopping again, and highly recommended already to friends and neighbours
Finally, A-Star rated customer service, with prompt responses to queries
Thanks to all the team
Full review »
Service received was satisfactory throughout
Full review »
The purchase process was simple. The delivery was prompt. The fitting instructions were clear.
Full review »
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UK Water Filters Ltd
Drinking water filters, softeners and anti scale treatments for homes and business - Fast National and International deliveries.
UK Water Filters Ltd
Unit D120, Parkhall Industrial Centre
London
SE21 8DE
United Kingdom
Tel: 020 8761 6611
Website: www.uk-water-filters.co.uk
Business type:
Payment methods accepted: Credit Card, Debit Card, Invoiced Payment, PayPal
Contact: Select here to contact by email
Opening hours
Monday
09:00 - 18:00Tuesday
09:00 - 18:00Wednesday
09:00 - 18:00Thursday
09:00 - 18:00Friday
09:00 - 18:00Business information
UK Water Filters
We are an internet based business that supplies drinking water filters throughout the UK and internationally.
- Well established - trading for over ten years.
- Trusted by thousands of regular customers.
- Get beautiful, purified, healthy drinking water in your home on tap 24/7.
- Save money on overpriced, harmful bottled water.
- All types of filters for homes and businesses.
- Better options than filter jugs.
- Great customer reviews.
- Free and friendly advice from our team of experts.
To find your best filter option check out our website:
www.uk-water-filters.co.uk
Map location Select here to view map
Order by:
4.9 out of 5 based on 912 reviews
Overall
rating
I purchased via a local plumber in June 2021 a whole house UV light and filter system. When the system failled, I contacted them to seek new parts. Despite knowing the date of purchase and there stickers being all over the casing, they couldn't find the order. At no time did they mention the system had a 3yr warranty and the only interest they had was in supplying a whole new system that at the moment is £697 reduced from £897. New system could be delivered within 2 to 3 days but to get parts 8 weeks. A joke who can be without water for 8 weeks. Never again !!! Go elsewhere and buy same product/spares much cheaper with better service. Eventually spent £197 on the spare parts from other suppliers service was great and sorted within days. UK Water Filters needs to learn some lessons.
By Kim Kerr on 6th March 2023
By Kim Kerr on 6th March 2023
Overall
rating
Excellent service , staff could not help us more than they did , fantastic and a rarity today. Highly recommend this company , we will certainly be using again .
By Barb Tite on 8th July 2021
By Barb Tite on 8th July 2021
Overall
rating
Filter jug binned!!
For last 3 years we’d been purchasing our under sink cartridges from another supplier to help treat very hard water / scale area - been through endless amounts of kettles, filter jug cartridges, and products to clean shower screen -
Since purchasing the Anti-Scale Super taste cartridge from UK Water Filters, it’s like our lives have changed!
Firstly, we would usually filter water from tap in a filter jug for kettle use - no longer needed! Kettle has been looking shiny for a number of weeks use now!
On to shower: not only does the shower screen require less regular attention, the quality of shower water has improved dramatically!
Such a shame we only found this supplier and range of their other products recently :-(
Will most certainly be shopping again, and highly recommended already to friends and neighbours
Finally, A-Star rated customer service, with prompt responses to queries
Thanks to all the team
By Mr B of Hard Water Avenue on 25th August 2020
For last 3 years we’d been purchasing our under sink cartridges from another supplier to help treat very hard water / scale area - been through endless amounts of kettles, filter jug cartridges, and products to clean shower screen -
Since purchasing the Anti-Scale Super taste cartridge from UK Water Filters, it’s like our lives have changed!
Firstly, we would usually filter water from tap in a filter jug for kettle use - no longer needed! Kettle has been looking shiny for a number of weeks use now!
On to shower: not only does the shower screen require less regular attention, the quality of shower water has improved dramatically!
Such a shame we only found this supplier and range of their other products recently :-(
Will most certainly be shopping again, and highly recommended already to friends and neighbours
Finally, A-Star rated customer service, with prompt responses to queries
Thanks to all the team
By Mr B of Hard Water Avenue on 25th August 2020
Overall
rating
Service received was satisfactory throughout
By r. Osborne on 22nd August 2020
By r. Osborne on 22nd August 2020
Overall
rating
The purchase process was simple. The delivery was prompt. The fitting instructions were clear.
20th August 2020
Overall
rating
Very friendly and helpful telephone assistance in ordering exactly what I wanted, follow-up help with extra paperwork and quick delivery.
Would recommend
Would recommend
20th August 2020
Overall
rating
Very helpful both on our fridge filter and our under sink filter when we were trying to ascertain the correct ones to order. We had trouble fitting the under sink one and they came back v promptly with suggestion of an adaptor which v simply solved the problem. Good prices too. They seem a good team and v pleasant to deal with. That’s why I will continue to order from them.
By B Foo on 17th August 2020
By B Foo on 17th August 2020
Overall
rating
It's a first time ever I use a water filter and it's great..No more carry heavy water bottles.!The water tastes very good. I recommend it. Thank you.!
By Malgorzata on 16th August 2020
By Malgorzata on 16th August 2020
Overall
rating
A very easy company to deal with sending out reminders when a replacement filter is required. Delivery is very prompt.
By Stephen Hoadley on 16th August 2020
By Stephen Hoadley on 16th August 2020
Overall
rating
Excellent customer service from the team at UK Water Filters. Highly recommended
By Paul Robinson on 16th August 2020
By Paul Robinson on 16th August 2020
Overall
rating
Very easy to order filters on the website.
Delivery of order is very prompt.
I did have a problem with one batch of filters, but this was quickly rectified by UK Water Filters.
Installation instructions are very good.
Excellent advice and help.
By Geof on 15th August 2020
Delivery of order is very prompt.
I did have a problem with one batch of filters, but this was quickly rectified by UK Water Filters.
Installation instructions are very good.
Excellent advice and help.
By Geof on 15th August 2020
Overall
rating
Really pleased with the service that I have received. I had a little problem with a secure connection which could have been due to the age of the existing pipe-work. John very quickly sent me a replacement cartridge and some spare length of pipe. All arrived in the same parcel and fitted within 5 minutes. Perfect service, during this difficult time (Summer 2020). Glad we changed to UK Water Filters last year.
By Anthony Bowdidge on 14th August 2020
By Anthony Bowdidge on 14th August 2020
Overall
rating
Excellent service 5 star. I would definitely recommend this company because they're very reliable and have quality product.
13th August 2020
Overall
rating
Very good so far. Good follow-up after sale.
By Mike Power on 12th August 2020
By Mike Power on 12th August 2020
Overall
rating
We needed a new cable and it was delivered promptly with no charge .
By MARGARET FLOCKHART on 11th August 2020
By MARGARET FLOCKHART on 11th August 2020
Overall
rating
I've ordered water filters from this company several times. The products are good value, especially if purchased in multiples, and they arrive promptly. The owner has always been very helpful and quick in dealing with any queries about the products.
I wouldn't hesitate to recommend the company.
By Elizabeth Dawson on 7th August 2020
I wouldn't hesitate to recommend the company.
By Elizabeth Dawson on 7th August 2020
Overall
rating
Excellent product and service, reputable company
By Eileen Summers on 1st August 2020
By Eileen Summers on 1st August 2020
Overall
rating
Nothing is perfect. I judge retailers and manufacturers by how they deal with a problem. In the case of UK Water Filters their customer service was exemplary. We ordered 3 filters. The first one had no problems whatsoever . The second had a distinctive unpleasant taste unless water was run for a while beforehand. UK Water Filters worked with us to achieve a good result despite Coronavirus causing a major delay. A replacement filter has worked without fault. We will be buying our filters from UK Water Filters in future.
By Ian Wilson on 30th July 2020
By Ian Wilson on 30th July 2020
Overall
rating
After sending the agreed order it arrived with issues, upon contacting them it was sorted without fuss. The 15mm reducer to 8mm instead of the saddle connector made the installation look professional, and the extra pipe at no further cost was good. Very easy to fit with a robust filter housing. The cup of tea at the end of the job tasted great, time will tell on the filter quality, but I expect that will be good too.
30th July 2020
Overall
rating
Great product, easy instructions to change.
Quick service , have used this company several times now and they have never dropped below 5star service !
Will always use them I have an American style fridge freezer- Samsung
Thanks
By Irene Aspinall on 29th July 2020
Quick service , have used this company several times now and they have never dropped below 5star service !
Will always use them I have an American style fridge freezer- Samsung
Thanks
By Irene Aspinall on 29th July 2020
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