UK Water Filters Ltd

Very clear and informative website. Filter and stop valve perfect for my needs. Excellent service.

I’ve used this company for some years now. The filters I’ve purchased have been very good and the service polite and very responsive.

All good

I had an issue regarding the low pressure of the hot water running through the Monobloc valve of the tap I purchased. I found the problem was due to the Monobloc having a greater restricted flow than separate ceramic disc valves which are needed when the tap is installed in a gravity fed water system. I was easily able to get to speak to someone at UK Water Filters to explain that the Monobloc tap was not suitable for a gravity fed hot water system and they quickly resolved the problem by refunding the cost of the tap. I will continue to use their water filters since they are much more economical than the Brita filter that they replace.

Following getting some debris coming through in the water Ed at UK Water filters responded immediately to my query and said it was likely the cartridge had got damaged. He immediately dispatched a new complimentary filter which arrived the next day. As I said to him that is probably my best experience of customer service and after care ever - it felt like an unusual and really great experience!

UK Water Filters are great for us. We have an undersink drinking water system that uses changeable filters every six months. UK Water Filters remind us when we need to change our filter and send one out to us quickly and cheaply. We find this much better environmentally than buying bottled water. And their staff on the phone are really helpful. I would highly recommend them!

Have been dealing with this firm for some time and have always had excellent service. The 6 monthly reminders are very useful as it's easy to forget when a renewal is due

I bought a Reverse Osmosis Filter from UK Water Filters Ltd 6 months ago and have been very impressed with the quality of my drinking water and the customer service received. I live in a small new build property and I did need a slight alteration to my pipework under the sink to accommodate the filter - so I chose to have this done by a local plumber. This was not expensive and quite straight forward. Since the installation I have had a constant and plentiful supply of beautiful drinking water which is enjoyed by a family of 4 and we even fill bottles to take to work. I now find it difficult to drink tap water from other supplies which seems to taste like swimming pool water in comparison. Last week I had a slight issue with the filter - the waste outflow sounded as though it was constantly running. I contacted UK Water Filters by phone and they talked me through a trouble shooting process and very quickly identified the problem. A small part needed to be replaced which they posted out straight away free of charge. They even emailed me a short video showing me exactly how to fit it, which was extremely helpful and I fitted the replacement part very easily. A couple of days later the unit stopped dispensing water - this was because the small leak stop device that I also had fitted had been activated. This time I emailed UK Water Filters whilst I was at work. They very quickly responded to my email and continued to correspond with me into the evening after working hours to resolve the issue and give me instructions. Within a very short time of returning home, I had replaced the expandable pad with one of the spares already supplied with the kit and everything was up and running again. I can't praise the staff highly enough for their professionalism, patience and helpfulness. Quality products and quality services. I am extremely happy with they way all of my communication with UK Water Filters has been handled and will definitely continue to use their products. I would recommend them to anyone without reservation. The best customer service I've experienced in a long time.

Bought water filter for my holiday caravan which is in a very hard water area after fitting the water filter which was very easy to fit. It made a vast difference to the taste of water. It’s now like drinking pure water from a spring other caravan owners on site have tasted our water & can’t believe the difference it makes to the taste of the water

The first filter failed to arrive but the second one arrived the next day after I called. The filters are of good quality and not difficult to install.

Very quick efficient service, water filters excellent have used these filters for about 2 years now very pleased with them. Like the new eco friendly packaging as well. Very friendly helpful service.

UK Water Filters are excellent to deal with. They make ordering replacement water filters as simple as possible through their reminder service every six months. We've had no trouble with delivery or installation of our replacement filters, as within 1-2 business days they arrive and are easy to fit. They are very pleasant to deal with also with very friendly staff. I would highly recommend fitting a UK Water Filters product.

Reliable for reminding when a new water filter is due and not reluctant to offer a suitable alternative to the original more expensive brand filter.

Had a few minor problems due to poor installers. Finally completed myself. Low flow rate to be resolved but water clean and tastes good. Would never drink this water previously other than boiled.
Customer service more than excellent.

These guys were very helpful in finding me the correct water filter for the lines I had in place under the sink

Excellent kit, mostly push fit and simple instructions, only wish i installed this before. Stopped buying drinking water and generating loads of plastic bottle waste, children love the dedicated tap and love the taste of the water from it. Perfect for filling the kettle and drinking water bottles for school. Its a no brainer

I am very grateful for this service, because out tap water smells strongly of chlorine (which even the dog refuses to drink).

The only fact to mention: The installation is not very easy, so I need the strong hands of friends, or sometimes the help of the plumber to install the new filter.

Good service and prompt delivery

This company is second to none with respect to the above questions and also go that essential one step further. Highly recommended on all counts.

I ordered my first water filter a couple of years ago, only got the one to try because the water in this area is very hard. After about a week and a half the difference was obvious, less lime scale to keep under control and a better taste to a glass of water. So I then ordered a 3 pack to save on costs, I change my filter on the 22/6 also 22/12, which aloud me to order without any problems with timing. I also added 2 small in line valves, one just in front of filter and one just the other side, this cuts water mess when changing to the minimum. Service from the company, easy five star, any questions delt with swiftly and replys asap! I even got a thank you for returning some unused paperwork and lables I have no use for. As long as I don't get bombarded with phone calls I will be pleased to answer anything I can.