Neil Douglas Block Management Ltd

Review for Neil Douglas Limited

I have owned a flat in a building managed by Neil Douglas for around 15 years. They manage the building and communal areas (not my tenants directly), and my experience over that time has consistently been disappointing.

Communication is often unclear and difficult to follow. It can be hard to establish exactly what is required, when payments are due, or what specific charges relate to. Queries frequently require chasing and responses lack clarity.

Building maintenance feels reactive rather than proactive. Issues are not addressed in a timely or organised way, which leads to unnecessary delays and avoidable costs. On more than one occasion, damage affecting my property has taken so long to resolve that I have ended up arranging and paying for repairs myself, despite paying ongoing service and management charges that should cover these responsibilities.

Overall, there seems to be little ownership of problems and very limited customer service. Simple matters become drawn out and unnecessarily stressful.

After many years of hoping standards would improve, I cannot recommend them. If you are looking for a clear, responsive, and professional building management company, I would suggest considering alternatives.