K A Plumbing & Heating

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KA Plumbing (Kamel) installed a Vaillant boiler for me in Jan 2017. When it broke down over Xmas 2023 then a Vaillant engineer attended (under warranty) and replaced a couple of components (GCV / electrode). He also noted that it had been incorrectly installed with the 24V test link left connected. This meant that the boiler had been permanently on - for 7 years. (Possibly why it broke down?) Kamel has serviced the boiler annually and hasn't noticed his original error in all of this time. I have been paying higher than needed energy bills and not realising. After raising this with him my experience has been disappointing to say the least. Unwilling to take any responsibility, blaming other people (my electrician who provided the 13A feed), dismissive of the problem. I would strongly advise against using this company. Find a more competent person. You can deal directly with Vaillant - they will do annual servicing. I'm all for supporting local businesses but not when they behave like this.

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K A Plumbing & Heating

1.0 out of 5 based on 1 review - view feedback - add your review

29 Barley Way

Linton

Cambridge

Cambridgeshire

CB21 4YN

United Kingdom

Tel: 01223 890554

Website: http://WWW.KAPLUMBING-HEATING.CO.UK

Business type: Plumbers

24 Hour Emergency Call Out Service! CALL BOOK NOW

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lOCAL CAMBRIDGE 24 hour emergency call out. If you are 2 or 20 miles away, we charge the same amount.BOILER INSTALLTIONS,SERVICE REPAIR,PLUMBING & GAS/LPG INSTALLATIONS & REPAIR.*

Opening Times
Mon-Sun 24hr

Payment Methods Accepted
BACS, Cash, Visa

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1.0 out of 5 based on 1 review

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Overall rating

KA Plumbing (Kamel) installed a Vaillant boiler for me in Jan 2017. When it broke down over Xmas 2023 then a Vaillant engineer attended (under warranty) and replaced a couple of components (GCV / electrode). He also noted that it had been incorrectly installed with the 24V test link left connected.

This meant that the boiler had been permanently on - for 7 years. (Possibly why it broke down?)
Kamel has serviced the boiler annually and hasn't noticed his original error in all of this time.
I have been paying higher than needed energy bills and not realising.

After raising this with him my experience has been disappointing to say the least. Unwilling to take any responsibility, blaming other people (my electrician who provided the 13A feed), dismissive of the problem.

I would strongly advise against using this company. Find a more competent person. You can deal directly with Vaillant - they will do annual servicing. I'm all for supporting local businesses but not when they behave like this.

By Andrew Hines on 10th January 2024

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