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My power steering stopped working on my Meriva. 10yrs old under 40,000 miles driven. I thought this was a bit more than fair wear and tear, I contacted the Vauxhall care line, they asked me to take it to my nearest Vauxhall dealership and get them to run diagnostics on it to confirm the fault. I had the car towed to Evan Halmshaws West Hull on the Monday 2:08:21 for Diagnostics which confirmed it was the power steering unit at fault. I was hoping that Vauxhalls would give me some goodwill discount for this work to be carried out as this has been a well-publicized fault with goodwill discounts to other Meriva owners even cost-free replacement. I was told by the care line that they couldn’t offer me anything towards the cost as the vehicle was outside their replacement time. Not happy with this I reluctantly asked Halmshaws to go ahead with the work at a quoted £1,800 as I needed this car on the road. I was told they would order the part and do the work and would ring me when ready, Fine! I left it a week and rang them only to be told that they need to order the replacement unit, I informed them that they said the same thing a week ago, but I left it at that. A week later I rang again only to be told that the part would be arriving the next day (funny that! Sounds like a delaying tactic to me) and work would commence. I went into the dealership a week later to see how things were progressing to be told that they are doing it this afternoon. Only to receive a call an hour later telling me that it won’t be done but it would be done the next day (Friday) no one called to say it was done so I called on Saturday to be told that it is not ready because the unit needs a code to activate the settings and that would have to be ordered from Vauxhall and would probably get it for Tuesday 31;08;21. In all this time I wasn’t offered a courtesy car until it looked like I was getting (no swearing) very cross indeed!!! and 5% off my bill for the inconvenience. What I really want as a customer any customer is to be kept informed about the progress of works not to be left hanging with a promise that doesn’t materialize. I have worked in the service industry for over 40yrs so I do have a good idea how good service works and EvanHalmshaws falls way short of a reasonable service. I would have thought that when ordering a replacement part it would be obvious in this age of technology that it would need a code to activate it so why not order at the same time. I was originally going to get this fault fixed by my local mechanic who told me that he couldn’t do it because he hasn’t got the tech to use a code to activate the unit, He knew it needed a code so why didn’t your engineers know this. NOT HAPPY The saga continues…………
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Evans Halshaw Vauxhall Hull West

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Evans Halshaw Vauxhall Hull West
Priory Park , Henry Boot Way
Hessle
Hull
East Yorkshire
HU4 7DY
United Kingdom
Tel: 01482 357357


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Official Vauxhall Dealer near Hull. You’ll find us located on Henry Boot Lane. To find us, take the Hessle exit on the A63 and continue on to Priory lane. At the roundabout, take the 2nd exit and stay on Henry Boot Way.

Find your next car at Vauxhall Hull, where you can discover great deals on new Vauxhall, nearly-new cars, and used cars. Arrange a test drive from the Vauxhall range, the Vauxhall Corsa, Astra, Insignia, Mokka, Crossland, Crossland X, and the Grandland X. Introducing the electric and hybrid range the Vauxhall Corsa-e, Mokka-e, Grandland X Hybrid, Combo-e Life, and Vivaro-e Life. With a choice of over 10,000 cars available on our website. If you're not looking for a Vauxhall, we could still have something that meets your needs. We have a range of used cars and vans on site, from a variety of automotive manufacturers. Plus, as part of Europe's largest dealer network, we have access to thousands of used cars in group stock - so we can bring your perfect car closer to home.

If you find a better deal elsewhere on the same car, we'll refund the difference. We also offer a 7-day money-back guarantee, if you don't love the car, we'll give your money back. You can buy your next used car online, arrange your finance from home. With Click & Collect and home delivery options available. Looking to sell your car? We guarantee the best price – get a free instant online valuation

Maybe you're just looking to keep your existing car on the road and ready for the journeys ahead. If so, we have a team of fully trained technicians on hand to take care of all your servicing and maintenance needs, including warranty repairs and MOTs on all makes and models.

No matter what your motoring needs, we're sure we've got the offer and service to meet your requirements.


Outside the Vauxhall Hull West dealership
Outside the Vauxhall Hull West dealership
Cars inside the Vauxhall Hull West showroom
Cars inside the Vauxhall Hull West showroom
Service and Parts reception at Vauxhall Hull West
Service and Parts reception at Vauxhall Hull West
Refreshments at Vauxhall Hull West
Refreshments at Vauxhall Hull West
Outside the Vauxhall Hull West dealership
Outside the Vauxhall Hull West dealership
Cars outside the Vauxhall Hull West dealership
Cars outside the Vauxhall Hull West dealership
Cars outside the Vauxhall Hull West dealership
Cars outside the Vauxhall Hull West dealership
Opening Times
Mon-Sat 9am-6pm, Sun 11am-5pm

Payment Methods Accepted
American Express, BACS, Cash, Direct Debit, Financing, Invoice, Maestro, MasterCard, Visa

Products:
Tyres, Parts, New Cars, Used Cars, New Vans, Used Vans, New Vauxhall, Used Vauxhall, vauxhall service, vauxhall parts, vauxhall approved cars, car valuation, vauxhall used cars

Services:
Car Repairs, Car Servicing, MOT, Sell Your Car, used cars for sale, car repairs, car parts, new vauxhall, used cars, used vauxhall, car valuation, vauxhall service

Brands:
Vauxhall

Specialties:
Vauxhall

Associations:
Vauxhall, Evans Halshaw

Languages:
English
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1.0 out of 5 based on 1 review
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Customer service
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Overall rating   review star
My power steering stopped working on my Meriva. 10yrs old under 40,000 miles driven. I thought this was a bit more than fair wear and tear, I contacted the Vauxhall care line, they asked me to take it to my nearest Vauxhall dealership and get them to run diagnostics on it to confirm the fault.
I had the car towed to Evan Halmshaws West Hull on the Monday 2:08:21 for Diagnostics which confirmed it was the power steering unit at fault. I was hoping that Vauxhalls would give me some goodwill discount for this work to be carried out as this has been a well-publicized fault with goodwill discounts to other Meriva owners even cost-free replacement. I was told by the care line that they couldn’t offer me anything towards the cost as the vehicle was outside their replacement time.
Not happy with this I reluctantly asked Halmshaws to go ahead with the work at a quoted £1,800 as I needed this car on the road. I was told they would order the part and do the work and would ring me when ready, Fine!
I left it a week and rang them only to be told that they need to order the replacement unit, I informed them that they said the same thing a week ago, but I left it at that. A week later I rang again only to be told that the part would be arriving the next day (funny that! Sounds like a delaying tactic to me) and work would commence. I went into the dealership a week later to see how things were progressing to be told that they are doing it this afternoon. Only to receive a call an hour later telling me that it won’t be done but it would be done the next day (Friday) no one called to say it was done so I called on Saturday to be told that it is not ready because the unit needs a code to activate the settings and that would have to be ordered from Vauxhall and would probably get it for Tuesday 31;08;21.
In all this time I wasn’t offered a courtesy car until it looked like I was getting (no swearing) very cross indeed!!! and 5% off my bill for the inconvenience. What I really want as a customer any customer is to be kept informed about the progress of works not to be left hanging with a promise that doesn’t materialize. I have worked in the service industry for over 40yrs so I do have a good idea how good service works and EvanHalmshaws falls way short of a reasonable service.
I would have thought that when ordering a replacement part it would be obvious in this age of technology that it would need a code to activate it so why not order at the same time.
I was originally going to get this fault fixed by my local mechanic who told me that he couldn’t do it because he hasn’t got the tech to use a code to activate the unit, He knew it needed a code so why didn’t your engineers know this.
NOT HAPPY
The saga continues…………

By on 28th August 2021


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