Dream World Travel
Dream World Travel is a leading travel agency in the United Kingdom. We offer a complete range of expert commercial and discrete travel services.
Dream World Travel
Central Chambers Suite 21 Ealing Broadway, London
Ealing Broadway
Middlesex
W5 2NR
United Kingdom
Tel: 020 8589 9888
Website: https://dreamworldtravel.co.uk/
Business type:
Payment methods accepted: Cash, Credit Card, Debit Card, PayPal
Contact: Select here to contact by email
Opening hours
Monday
08:00 - 21:00Tuesday
08:00 - 21:00Wednesday
08:00 - 21:00Thursday
08:00 - 21:00Friday
08:00 - 21:00Saturday
09:00 - 19:00Sunday
10:00 - 17:00Map location Select here to view map
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1.0 out of 5 based on 1 review
Overall
rating
The kind of company you see on Rogue Trader or Watchdog - do not believe them, do not book with them.
On April 3rd, I paid Dream World Travel (DWT) £881 for an Emirates return ticket for Chile, before coronavirus kicked off. The flight, from Edinburgh Airport was due to leave on 4th December. However, the course was cancelled and "cancelled" the flight on 28th September, and have since been trying to get my money back from DWT, to no avail..
However, I have since discovered Emirates cancelled all flights from Edinburgh Airport on the 26th April, and DWT didn't even tell me - in fact, I have still never received a formal communication to tell me my flight had been cancelled, more than eight months ago. It transpires that Emirates didn't even take the money, so it has been sitting with DWT for eight months.
Dealing with them is a nightmare - they just send out boilerplate emails and they do not answer their phone, they have made zero indication that they are planning to refund my money.
I have now applied for my money back via the small claims court.
The single most depressing consumer experience I have ever had.
PNR: 2MULYI
By Cara on 31st December 2020
On April 3rd, I paid Dream World Travel (DWT) £881 for an Emirates return ticket for Chile, before coronavirus kicked off. The flight, from Edinburgh Airport was due to leave on 4th December. However, the course was cancelled and "cancelled" the flight on 28th September, and have since been trying to get my money back from DWT, to no avail..
However, I have since discovered Emirates cancelled all flights from Edinburgh Airport on the 26th April, and DWT didn't even tell me - in fact, I have still never received a formal communication to tell me my flight had been cancelled, more than eight months ago. It transpires that Emirates didn't even take the money, so it has been sitting with DWT for eight months.
Dealing with them is a nightmare - they just send out boilerplate emails and they do not answer their phone, they have made zero indication that they are planning to refund my money.
I have now applied for my money back via the small claims court.
The single most depressing consumer experience I have ever had.
PNR: 2MULYI
By Cara on 31st December 2020
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