Council Tax | Housing Benefits | Peterborough

3.0 out of 5 based on 1 review - view feedback - add your review
Council Tax | Housing Benefits | Peterborough
DO NOT VISIT OR WRITE TO THIS LOCATION, Peterborough
Peterborough
Cambridgeshire
PE1 1HZ
United Kingdom
Tel: 0843 258 3062
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3.0 out of 5 based on 1 review
rating  
By on 30th January 2015
Disappointed that no reviews on this service. Apparently SERCO, the agency who run housing Benefits Peterboroough office, achieved a 95% satisfaction rate on a Customer Satisfaction rate that they conduct twice yearly.
I have found using the service frustrating. It feels like there are on;y two people servicing the calls and they tend to sound bored and I have found them impatient in their attitude I'm afraid. I'd really like to know how other users of the service feel. It's difficult to gain an understanding of the benefits system if you're inexperienced and I find it doesn't help that the customer doesn't speak to the person who's able to make the decisions so everything is apply now and wait for the 7 week processing time. I appreciate they need to be careful with OUR money but feel this type of system does not make the process efficient for the customer.


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