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Council Tax | Housing Benefits | Peterborough

Council Tax | Housing Benefits | Peterborough

3.0 out of 5 based on 1 Review - Click to Review this Listing
Council Tax | Housing Benefits | Peterborough
United Kingdom
0843 258 3062
To get in touch with your Local Benefits Office, please select here

Business Type
Benefits Agency, Benefits Advice, Government

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3.0 out of 5 based on 1 Reviews
30th January 2015
Disappointed that no reviews on this service. Apparently SERCO, the agency who run housing Benefits Peterboroough office, achieved a 95% satisfaction rate on a Customer Satisfaction rate that they conduct twice yearly.
I have found using the service frustrating. It feels like there are on;y two people servicing the calls and they tend to sound bored and I have found them impatient in their attitude I'm afraid. I'd really like to know how other users of the service feel. It's difficult to gain an understanding of the benefits system if you're inexperienced and I find it doesn't help that the customer doesn't speak to the person who's able to make the decisions so everything is apply now and wait for the 7 week processing time. I appreciate they need to be careful with OUR money but feel this type of system does not make the process efficient for the customer.

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Telephone Charges:
Calls to our 0843/0844 numbers cost 7 pence per minute plus your phone company's access charge.