Big K Products UK Limited
Big K offers a wide range of charcoal and solid fuel products to the trade. We also offer an online service for both summer fuel and winter fuel to the enduser on www.bigk.co.uk, as well as a range of outdoor living items delivered directly to the enduser.
By Daniel Pearce on 31st July 2020
By Toby Wise on 3rd September 2019
By Ray Hawkins. on 3rd April 2019
Product was delivered on due date and on time.
By Tom on 8th February 2019
By charles smith on 4th July 2018
By Lucy D on 23rd November 2017
By Robert Cartwright on 7th September 2017
By Don Beadle on 31st August 2017
Was very pleased with the quick delivery date.
By Alexandra on 7th August 2017
By harley on 2nd August 2017
By Pete Lawless on 19th July 2017
By Dom Chinn on 7th July 2017
By Knud Vang-Nielsen on 6th July 2017
By Warings Catering on 6th July 2017
They did ring and raised an order which was delivered in two days. I have used a lot of ACH15 charcoal for bbq'ing and it is the best I have used. Good for low and slow and high heat cooks. It rarely spits as well. Recommended.
By Paul on 21st June 2017
By Antony on 21st June 2017
By Nick Cannock on 21st June 2017
Thank you in advance .
By Peter Murtagh on 15th June 2017
By nick webley on 10th June 2017
By Ian cowan on 7th June 2017
Superior charcoal and excellent customer service.
By Tim on 30th May 2017
By Mike Langton on 24th May 2017
By Mark on 23rd May 2017
By morgan on 22nd May 2017
Great service great products.
By Mr james on 18th May 2017
By Dmytrey on 12th May 2017
By David Naylor on 7th May 2017
By Ken English on 6th May 2017
The delivery company had damaged (ripped open) the top of one of the bags and punctured a hole in the side of another so that wasn't the best, but not a major issue.
By Richard Martin on 4th May 2017
By Graham Clark on 28th April 2017
By Ian on 27th April 2017
By Alan Davey on 24th April 2017
By Terry Shepherd on 12th April 2017
By Martin Bristow on 1st April 2017
By Mick on 29th March 2017
By Tony Swaine on 29th March 2017
By Rose James on 10th March 2017
We are truly sorry that your experience with Big K left such a bad impression.
I would, however, like to explain that due to an internal restructuring we are no longer able to deliver to residential customers via our London offices. We have chosen a dedicated courier service, which has proven to be very reliable. Unfortunately, we are bound to the H&S regulations of the haulage industry and for this reason we cannot offer a delivery service, which is not just delivering the goods to your door step, but also storing the goods in your dedicated storage place.
Our terms and conditions for deliveries are publized on our website.
We apologise for the inconvenience.
The Customer Care Team
Big K Products (UK) Ltd.
Customer Care Team
By Rob Smith on 10th March 2017
Please keep producing this brilliant charcoal.
Thank you very much.
By Antony Wilson on 9th March 2017
Delivered swiftly after order was placed.
By Adam P on 22nd February 2017
Excellent products and service. My only regret is that it involves long road deliveries across the breadth of England and half Wales - which must impede the 'green' score.
By Ian Graham on 16th February 2017
By Daniel Lockwood on 8th February 2017
By Orlaith Richardson on 5th January 2017
By Michelle Whyman on 16th December 2016
The fuel was not left at someone elses house at your risk, as the risk for leaving it without your signature lies with Big K and not with the customer. We also would have arranged collection from this place to your house, so that you would not have needed to carry the bags yourself.
Our customer service is well aware of the difficulties in arranging deliveries to residential homes, which can be seen in the very good rating over the years.
By FW on 1st December 2016
By Ian on 18th November 2016
By D. Narvidas on 26th October 2016
By Peter on 26th October 2016
By Anthony Lyons on 5th October 2016
By Conor on 2nd September 2016
Excellent service, prompt delivery and a first class product. I have no hesitation in recommending them.
By David Gerrard on 25th August 2016
By Harry on 10th August 2016
By Louise Child on 15th July 2016
I have given my feedback directly to Big K products and have received a telephone call confirming the comments will be taken on board.
Just as a side though I wanted to say how courteous and friendly all of the staff are!
By Tina Forsyth-Taylor on 4th July 2016
By Anne Hargreaves on 4th July 2016
By Ed on 17th June 2016
By J ford on 9th June 2016
By Nathan Close on 9th June 2016
By lynda thompson on 8th June 2016
We are extremely sorry that on this occasion we failed to fulfill your order in the expected time frame and apologise for the inconvenience that this has caused.
Being a very seasonal business, there are inevitably periods of extreme high demand - however, we try our best to give an excellent service at all times, which is reflected in our very good response history.
By Alex on 26th May 2016
By Michael on 26th May 2016
By Martin Scarff on 5th May 2016
By Colin Hedley on 15th April 2016
Well done and thank you.
By Colin Leonard on 13th April 2016
By Mark Wilcockson on 12th April 2016
By David Smith on 8th April 2016
By Mark Birri on 7th April 2016
By Mark on 1st April 2016
By Russell Price on 24th March 2016
By Angela Murray on 1st March 2016
By Dean Spencer on 29th February 2016
By Brian Royle on 26th February 2016
By m jackson on 3rd February 2016
Charcoal was put out of sight at the side of the house as per my delivery note. Great service!
By Mark Beasley on 9th September 2015
By D Narvidas on 15th August 2015
By cristian on 31st July 2015
By Mr james on 29th June 2015
Not used product yet but contained large lumps with little dust. This is essential for use in my Kamodo Jo.
By Paul Rodgers on 13th March 2015
Quick delivery.Was out when goods arrived but they were left exactly as requested.
Cannot ask for more!!
By David Sykes on 19th December 2014
These logs really are top notch, they are clean, dry and burn really easily unlike similar looking packs from DIY stores which are wet, won't keep burning and smoke.
I can recommend them without reservation
By Chris Edgecombe on 10th December 2013
By Ian Williams on 10th December 2013
I would recommend to all. Thanks.
By David Lawrence on 23rd October 2013
By Pete Symes on 9th October 2013
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