Big K Products UK Limited

Big K specialize in the supply of a wide range of high quality solid fuels
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4.7 out of 5 based on 106 reviews - view feedback - add your review
Big K Products UK Limited
Whittington Hill
King's Lynn
Norfolk
PE33 9TE
United Kingdom
Tel: 01366 501485
Website: bigk.co.uk

Opening hours
Monday
08:30 - 17:00
Tuesday
08:30 - 17:00
Wednesday
08:30 - 17:00
Thursday
08:30 - 17:00
Friday
08:30 - 17:00
Business information

Big K offers a wide range of charcoal and solid fuel products to the trade. We also offer an online service for both summer fuel and winter fuel to the enduser on www.bigk.co.uk, as well as a range of outdoor living items delivered directly to the enduser.


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4.7 out of 5 based on 106 reviews
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Delivered large order to wrong address. No call to say delivery was on way. Fuel left at someone else's house "at my risk". Didn't feel customer services considered this to be a problem that they took seriously. As a customer of over 10 years, I've seen a worrying deterioration in the quality of service and my trust for this business.
9th December 2016
 
Response from Big K Products UK Limited:
We are very sorry that the delivery did not meet our usually standard and apologize for any inconvenience that this incident caused. You should have received a phone call from the office to advise you that deliveries are being made through our distribution centre, which is using 3rd party hauliers. This cleary was an oversight on our part, which we apologize for and appropriate training was carried out to avoid this to happen again. You can be rest assured that we are taking this incident serious and have taken this up with the courier involved.

The fuel was not left at someone elses house at your risk, as the risk for leaving it without your signature lies with Big K and not with the customer. We also would have arranged collection from this place to your house, so that you would not have needed to carry the bags yourself.

Our customer service is well aware of the difficulties in arranging deliveries to residential homes, which can be seen in the very good rating over the years.

Monika Goetz

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Good products, punctually delivered and reasonable priced. The delivery staff are friendly and helpful and will happily stack the wood for you or, if you are out, leave it where requested and cover with plastic to keep it dry. Recommended.

By on 1st December 2016
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The service was very good and friendly. Only small problem was the delivery driver (also friendly and helpful) arrived unannounced although I was supposed to receive notification of delivery.

By on 18th November 2016
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Good product fast delivery reasonable price. Been using big K charcoal for years.

By on 26th October 2016
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Very efficient service

By on 26th October 2016
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Enquiry handled well. Service prompt and efficient.

By on 5th October 2016
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Excellent product, I was sick of using the smashed up stuff from petrol stations and garden centres... Definitely will be reordering
17th September 2016
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Postage is a bit pricey

By on 2nd September 2016
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I have purchased and used Big K Lump Charcoal over many years and consider it by far the best charcoal to use for my barbecue.
Excellent service, prompt delivery and a first class product. I have no hesitation in recommending them.

By on 25th August 2016
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would be nice to know when product is to be delivered

By on 10th August 2016
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Clear website and easy to use. Good communication and nice prompt delivery. Thank you.
1st August 2016
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Of 4 bags of charcoal ordered only 3 were delivered and one was split.
1st August 2016
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We're delighted with our Big K BBQ and it stands very proudly on our patio(built in of course). The customer service was outstanding and in particular I'd like to commend Maria who was so kind and helpful.

By on 15th July 2016
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The ratings I have given are largely to do with the hazardous safety around delivery of the item.

I have given my feedback directly to Big K products and have received a telephone call confirming the comments will be taken on board.

Just as a side though I wanted to say how courteous and friendly all of the staff are!

By on 4th July 2016
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Thought it was good how you followed up the order with a phone call ................ a personal touch not added by many sales people

By on 4th July 2016
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I ordered some charcoal, and it arrived a couple of days later :) I know from previous experience that it's good stuff (otherwise I wouldn't keep ordering it)

By on 17th June 2016
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Very quick delivery. Good quality product, can't wait for the good weather - really impressed.
9th June 2016
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Great price. Delivery was prompt. Will definitely use again.

By on 9th June 2016
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First-rate company. I made a mistake when writing my delivery address and this was dealt with promptly. Would high;y recommend them.

By on 9th June 2016
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i ordered this products on a saturday and by the following saturday i had not heard anything. i emailed the company and they said that the order was in the picking process and it would be shipped on tuesday and be delivered by wednesday. I emailed the company back and said that it was rather a long time in the picking process, this had taken approximately over one week just for the product to be chosen. In this day and age with orders placed via the internet i would have thought it would have been a lot quicker although i will add that as soon as i emailed the company, they emailed me straight back on both occasions which was good .

By on 8th June 2016
 
Response from Big K Products UK Limited:
Dear Mrs Thompson,
We are extremely sorry that on this occasion we failed to fulfill your order in the expected time frame and apologise for the inconvenience that this has caused.
Being a very seasonal business, there are inevitably periods of extreme high demand - however, we try our best to give an excellent service at all times, which is reflected in our very good response history.

Monika Goetz



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