Big K Products UK Limited

Big K specialize in the supply of a wide range of high quality solid fuels
review star review star review star review star review star
4.7 out of 5 based on 106 reviews - view feedback - add your review
Big K Products UK Limited
Whittington Hill
King's Lynn
Norfolk
PE33 9TE
United Kingdom
Tel: 01366 501485
Website: bigk.co.uk

Opening hours
Monday
08:30 - 17:00
Tuesday
08:30 - 17:00
Wednesday
08:30 - 17:00
Thursday
08:30 - 17:00
Friday
08:30 - 17:00
Business information

Big K offers a wide range of charcoal and solid fuel products to the trade. We also offer an online service for both summer fuel and winter fuel to the enduser on www.bigk.co.uk, as well as a range of outdoor living items delivered directly to the enduser.


Order by:
review star review star review star review star review star
4.7 out of 5 based on 106 reviews
review star review star review star review star review star   
Value
for money
review star review star review star review star review star   
Customer service
or reliability
review star review star review star review star review star   
Quality
of service or product
review star review star review star review star review star   
Likelihood to use again
or recommend
Overall rating   review star review star review star review star review star
Good price, good communication with quick delivery. Excellent service with the best price I could find what more can you ask.

By on 6th May 2017
review star review star review star review star review star   
Value
for money
review star review star review star review star review star   
Customer service
or reliability
review star review star review star review star review star   
Quality
of service or product
review star review star review star review star review star   
Likelihood to use again
or recommend
Overall rating   review star review star review star review star review star
I'm very happy with the product from Big K (restaurant quality charcoal 15kg).
The delivery company had damaged (ripped open) the top of one of the bags and punctured a hole in the side of another so that wasn't the best, but not a major issue.

By on 4th May 2017
review star review star review star review star review star   
Value
for money
review star review star review star review star review star   
Customer service
or reliability
review star review star review star review star review star   
Quality
of service or product
review star review star review star review star review star   
Likelihood to use again
or recommend
Overall rating   review star review star review star review star review star
Although you no longer make my Naxos barbecue Maria Sowinska was excellent in dealing with my request .The goods arrived promptly and were just what I needed.

By on 28th April 2017
review star review star review star review star review star   
Value
for money
review star review star review star review star review star   
Customer service
or reliability
review star review star review star review star review star   
Quality
of service or product
review star review star review star review star review star   
Likelihood to use again
or recommend
Overall rating   review star review star review star review star review star
Staff were extremely helpful and delivery was quick. The product is better than anything else I've tried.

By on 27th April 2017
review star review star review star review star review star   
Value
for money
review star review star review star review star review star   
Customer service
or reliability
review star review star review star review star review star   
Quality
of service or product
review star review star review star review star review star   
Likelihood to use again
or recommend
Overall rating   review star review star review star review star review star
My only comment is that their delivery service is now kerbside only whereas in the past they would bring the fuel into the back garden. If you order a lot of stuff that is less convenient. But still a brilliant and quick service.

By on 24th April 2017
review star review star review star review star review star   
Value
for money
review star review star review star review star review star   
Customer service
or reliability
review star review star review star review star review star   
Quality
of service or product
review star review star review star review star review star   
Likelihood to use again
or recommend
Overall rating   review star review star review star review star review star
Good customer service and quick delivery. Haven't put item together yet but hopefully there are no problems.
24th April 2017
review star review star review star review star review star   
Value
for money
review star review star review star review star review star   
Customer service
or reliability
review star review star review star review star review star   
Quality
of service or product
review star review star review star review star review star   
Likelihood to use again
or recommend
Overall rating   review star review star review star review star review star
The best quality charcoal one can buy.

By on 12th April 2017
review star review star review star review star review star   
Value
for money
review star review star review star review star review star   
Customer service
or reliability
review star review star review star review star review star   
Quality
of service or product
review star review star review star review star review star   
Likelihood to use again
or recommend
Overall rating   review star review star review star review star review star
Prompt delivery. Excellent charcoal. Tasty BBQ!
8th April 2017
review star review star review star review star review star   
Value
for money
review star review star review star review star review star   
Customer service
or reliability
review star review star review star review star review star   
Quality
of service or product
review star review star review star review star review star   
Likelihood to use again
or recommend
Overall rating   review star review star review star review star review star
Your charcoal is excellent, and I try not to use anything else.

By on 1st April 2017
review star review star review star review star review star   
Value
for money
review star review star review star review star review star   
Customer service
or reliability
review star review star review star review star review star   
Quality
of service or product
review star review star review star review star review star   
Likelihood to use again
or recommend
Overall rating   review star review star review star review star review star
I cannot speak highly enough of the service and products from Big K. This is the only charcoal you should buy - commercial or domestic.

By on 29th March 2017
review star review star review star review star review star   
Value
for money
review star review star review star review star review star   
Customer service
or reliability
review star review star review star review star review star   
Quality
of service or product
review star review star review star review star review star   
Likelihood to use again
or recommend
Overall rating   review star review star review star review star review star
Not used the product yet, but researched before buying - all reviews excellent. Service was great and very quick, thank you.

By on 29th March 2017
review star review star review star review star review star   
Value
for money
review star review star review star review star review star   
Customer service
or reliability
review star review star review star review star review star   
Quality
of service or product
review star review star review star review star review star   
Likelihood to use again
or recommend
Overall rating   review star
Since this comapny changed their delivery service it has been abysmal. I will never use them again.

By on 10th March 2017
 
Response from Big K Products UK Limited:
Dear Mrs James,
We are truly sorry that your experience with Big K left such a bad impression.

I would, however, like to explain that due to an internal restructuring we are no longer able to deliver to residential customers via our London offices. We have chosen a dedicated courier service, which has proven to be very reliable. Unfortunately, we are bound to the H&S regulations of the haulage industry and for this reason we cannot offer a delivery service, which is not just delivering the goods to your door step, but also storing the goods in your dedicated storage place.

Our terms and conditions for deliveries are publized on our website.

We apologise for the inconvenience.
Your sincerely,
The Customer Care Team
Big K Products (UK) Ltd.

Customer Care Team

review star review star review star review star review star   
Value
for money
review star review star review star review star review star   
Customer service
or reliability
review star review star review star review star review star   
Quality
of service or product
review star review star review star review star review star   
Likelihood to use again
or recommend
Overall rating   review star review star review star review star review star
Whilst only a small order, communications were brilliant and item delivered on time. Will definitely use again and recommend to my friends

By on 10th March 2017
review star review star review star review star review star   
Value
for money
review star review star review star review star review star   
Customer service
or reliability
review star review star review star review star review star   
Quality
of service or product
review star review star review star review star review star   
Likelihood to use again
or recommend
Overall rating   review star review star review star review star review star
Since I first used Big K charcoal I have used nothing else due to the quality and price of the product. I have also got three friends now using Big K, they tried it now they are hooked.
Please keep producing this brilliant charcoal.
Thank you very much.

By on 9th March 2017
review star review star review star review star review star   
Value
for money
review star review star review star review star review star   
Customer service
or reliability
review star review star review star review star review star   
Quality
of service or product
review star review star review star review star review star   
Likelihood to use again
or recommend
Overall rating   review star review star review star review star review star
Great service and fast delivery. Delivery cost is a big on the high side. Would be happy with a slightly slower service for a more modest delivery fee.
22nd February 2017
review star review star review star review star review star   
Value
for money
review star review star review star review star review star   
Customer service
or reliability
review star review star review star review star review star   
Likelihood to use again
or recommend
Overall rating   review star review star review star review star review star
Unable to comment on quality as not used yet, bought on previous ratings,
Delivered swiftly after order was placed.

By on 22nd February 2017
review star review star review star review star review star   
Value
for money
review star review star review star review star review star   
Customer service
or reliability
review star review star review star review star review star   
Quality
of service or product
review star review star review star review star review star   
Likelihood to use again
or recommend
Overall rating   review star review star review star review star review star
We have used the red bags of charcoal for several years, and this winter upgraded to the restaurant grade, which is a revelation - a good mix, but the big pieces are sensational. We have just taken delivery of a small order of the bricquettes, partly a a late-season top-up and partly to evaluate for next winter.

Excellent products and service. My only regret is that it involves long road deliveries across the breadth of England and half Wales - which must impede the 'green' score.

By on 16th February 2017
review star review star review star review star review star   
Value
for money
review star review star review star review star review star   
Customer service
or reliability
review star review star review star review star review star   
Quality
of service or product
review star review star review star review star review star   
Likelihood to use again
or recommend
Overall rating   review star review star review star review star review star
Great service - highly recommended

By on 8th February 2017
review star review star review star review star review star   
Value
for money
review star review star review star review star review star   
Customer service
or reliability
review star review star review star review star review star   
Quality
of service or product
review star review star review star review star review star   
Likelihood to use again
or recommend
Overall rating   review star review star review star review star review star
Great value and great service. Thank you

By on 5th January 2017
review star review star review star review star review star   
Value
for money
review star review star review star review star review star   
Customer service
or reliability
review star review star review star review star review star   
Quality
of service or product
review star review star review star review star review star   
Likelihood to use again
or recommend
Overall rating   review star review star review star review star review star
Driver very helpful and great customer service.

By on 16th December 2016


Editing or updating this listing

Select here if you have forgotten or are unaware of any log-in details for this listing.

Disclaimer

Opinions expressed within reviews are those of the individual author and are not the views or opinions of Lowi Ltd, My Local Services or any of its employees.

If you have an issue with any review comments then please fill in the review issue form and include as much detail as possible.

Incorrect Data Incorrect data:
If you want to report incorrect information on this web page, then please contact us and outline the issue. We aim to resolve most problems within one business day.