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Big K Products UK Limited

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4.6 out of 5 based on 64 reviews - view feedback - add your review
Big K Products UK Limited
Whittington Hill
King's Lynn
Norfolk
PE33 9TE
United Kingdom
Tel: 01366 501603
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Big K offers a wide range of charcoal and solid fuel products to the trade. We also offer an online service for both summer fuel and winter fuel to the enduser on www.bigkproducts.co.uk, as well as a wide range of outdoor living items delivered directly to the enduser.

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4.6 out of 5 based on 64 reviews
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Although you no longer make my Naxos barbecue Maria Sowinska was excellent in dealing with my request .The goods arrived promptly and were just what I needed.

By on 28th April 2017
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Staff were extremely helpful and delivery was quick. The product is better than anything else I've tried.

By on 27th April 2017
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My only comment is that their delivery service is now kerbside only whereas in the past they would bring the fuel into the back garden. If you order a lot of stuff that is less convenient. But still a brilliant and quick service.

By on 24th April 2017
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Good customer service and quick delivery. Haven't put item together yet but hopefully there are no problems.
24th April 2017
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The best quality charcoal one can buy.

By on 12th April 2017
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Prompt delivery. Excellent charcoal. Tasty BBQ!
8th April 2017
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Your charcoal is excellent, and I try not to use anything else.

By on 1st April 2017
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I cannot speak highly enough of the service and products from Big K. This is the only charcoal you should buy - commercial or domestic.

By on 29th March 2017
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Not used the product yet, but researched before buying - all reviews excellent. Service was great and very quick, thank you.

By on 29th March 2017
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Since this comapny changed their delivery service it has been abysmal. I will never use them again.

By on 10th March 2017
 
Response from Big K Products UK Limited:
Dear Mrs James,
We are truly sorry that your experience with Big K left such a bad impression.

I would, however, like to explain that due to an internal restructuring we are no longer able to deliver to residential customers via our London offices. We have chosen a dedicated courier service, which has proven to be very reliable. Unfortunately, we are bound to the H&S regulations of the haulage industry and for this reason we cannot offer a delivery service, which is not just delivering the goods to your door step, but also storing the goods in your dedicated storage place.

Our terms and conditions for deliveries are publized on our website.

We apologise for the inconvenience.
Your sincerely,
The Customer Care Team
Big K Products (UK) Ltd.

Customer Care Team

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Whilst only a small order, communications were brilliant and item delivered on time. Will definitely use again and recommend to my friends

By on 10th March 2017
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Since I first used Big K charcoal I have used nothing else due to the quality and price of the product. I have also got three friends now using Big K, they tried it now they are hooked.
Please keep producing this brilliant charcoal.
Thank you very much.

By on 9th March 2017
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Great service and fast delivery. Delivery cost is a big on the high side. Would be happy with a slightly slower service for a more modest delivery fee.
22nd February 2017
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Unable to comment on quality as not used yet, bought on previous ratings,
Delivered swiftly after order was placed.

By on 22nd February 2017
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We have used the red bags of charcoal for several years, and this winter upgraded to the restaurant grade, which is a revelation - a good mix, but the big pieces are sensational. We have just taken delivery of a small order of the bricquettes, partly a a late-season top-up and partly to evaluate for next winter.

Excellent products and service. My only regret is that it involves long road deliveries across the breadth of England and half Wales - which must impede the 'green' score.

By on 16th February 2017
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Great service - highly recommended

By on 8th February 2017
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Great value and great service. Thank you

By on 5th January 2017
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Driver very helpful and great customer service.

By on 16th December 2016
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Delivered large order to wrong address. No call to say delivery was on way. Fuel left at someone else's house "at my risk". Didn't feel customer services considered this to be a problem that they took seriously. As a customer of over 10 years, I've seen a worrying deterioration in the quality of service and my trust for this business.
9th December 2016
 
Response from Big K Products UK Limited:
We are very sorry that the delivery did not meet our usually standard and apologize for any inconvenience that this incident caused. You should have received a phone call from the office to advise you that deliveries are being made through our distribution centre, which is using 3rd party hauliers. This cleary was an oversight on our part, which we apologize for and appropriate training was carried out to avoid this to happen again. You can be rest assured that we are taking this incident serious and have taken this up with the courier involved.

The fuel was not left at someone elses house at your risk, as the risk for leaving it without your signature lies with Big K and not with the customer. We also would have arranged collection from this place to your house, so that you would not have needed to carry the bags yourself.

Our customer service is well aware of the difficulties in arranging deliveries to residential homes, which can be seen in the very good rating over the years.

Monika Goetz

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Good products, punctually delivered and reasonable priced. The delivery staff are friendly and helpful and will happily stack the wood for you or, if you are out, leave it where requested and cover with plastic to keep it dry. Recommended.

By on 1st December 2016

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