Recent reviews
There was an issue with the website one weekend so I sent an email asking to ring me asap.
They did ring and raised an order which was delivered in two days. I have used a lot of ACH15 charcoal for bbq'ing and it is the best I have used. Good for low and slow and high heat cooks. It rarely spits as well. Recommended.
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Best restaurant grade charcoal is the best on the market.
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Excellent product and service. The only issue is the cost of delivery. As a domestic user, I only require 2 bags per year, and this means delivery costs over £5 per bag.... which severely impacts value.
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Not such good service as before. Received confirmation that product would arrive Friday - I needed it for the weekend, but didn't turn up till Monday
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Absolutely brilliant
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Big K Products UK Limited
Big K Products UK Limited
Whittington Hill
King's Lynn
Norfolk
PE33 9TE
United Kingdom
Tel: 01366 501603
Business type:
Contact form: Select here to contact this business
Opening hours
Monday
09:00 - 17:00Tuesday
09:00 - 17:00Wednesday
09:00 - 17:00Thursday
09:00 - 17:00Friday
09:00 - 17:00Business information
Big K offers a wide range of charcoal and solid fuel products to the trade. We also offer an online service for both summer fuel and winter fuel to the enduser on www.bigkproducts.co.uk, as well as a wide range of outdoor living items delivered directly to the enduser.
Big K offers a wide range of charcoal and solid fuel products to the trade. We also offer an online service for both summer fuel and winter fuel to the enduser on www.bigkproducts.co.uk, as well as a wide range of outdoor living items delivered directly to the enduser.
Map location Select here to view map
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4.6 out of 5 based on 85 reviews
Overall
rating
There was an issue with the website one weekend so I sent an email asking to ring me asap.
They did ring and raised an order which was delivered in two days. I have used a lot of ACH15 charcoal for bbq'ing and it is the best I have used. Good for low and slow and high heat cooks. It rarely spits as well. Recommended.
By Paul on 21st June 2017
They did ring and raised an order which was delivered in two days. I have used a lot of ACH15 charcoal for bbq'ing and it is the best I have used. Good for low and slow and high heat cooks. It rarely spits as well. Recommended.
By Paul on 21st June 2017
Overall
rating
Best restaurant grade charcoal is the best on the market.
By Antony on 21st June 2017
By Antony on 21st June 2017
Overall
rating
Excellent product and service. The only issue is the cost of delivery. As a domestic user, I only require 2 bags per year, and this means delivery costs over £5 per bag.... which severely impacts value.
By Nick Cannock on 21st June 2017
By Nick Cannock on 21st June 2017
Overall
rating
Not such good service as before. Received confirmation that product would arrive Friday - I needed it for the weekend, but didn't turn up till Monday
Response from Big K Products UK Limited:
17th June 2017
We are very sorry to hear that something went wrong with your delivery. Thank you for bringing this to our attention; we always value feedback from our customers. To find out what caused this delay would it please be possible for you to forward your contact details .
Thank you in advance .
Best regards
Anette
Anette Lorimer
Thank you in advance .
Best regards
Anette
Anette Lorimer
Overall
rating
Absolutely brilliant
By Peter Murtagh on 15th June 2017
By Peter Murtagh on 15th June 2017
Overall
rating
Good and fast service. Product reasonably priced though more product information could be given, for example estimated coverage of paint. I've needed to reorder as didn't have enough (my fault really) and will have to pay another £10 delivery charge. Other than that I would highly recommend.
13th June 2017
Overall
rating
Very pleased with the quality of the charcoal. Good sized lumps, not much dust or fragments. Delivery was quick and the boxes arrived undamaged, with a helpful driver to put the boxes in the house. Looking forward to trying some restuarant briquettes.
By nick webley on 10th June 2017
By nick webley on 10th June 2017
Overall
rating
Great service
9th June 2017
Overall
rating
Excellent delivery and superb quality of charcoal
By Ian cowan on 7th June 2017
By Ian cowan on 7th June 2017
Overall
rating
My only issue is the lack of SSL on your site, account details such as username & password are transmitted over the internet in clear text.
6th June 2017
Overall
rating
After having been ripped off on a popular e-commerce site for an inferior product that was claimed/advertised to be Big K charcoal, I now only purchase directly from Big K.
Superior charcoal and excellent customer service.
Superior charcoal and excellent customer service.
2nd June 2017
Overall
rating
Easy and professional to deal with, product arrived in good time.
By Tim on 30th May 2017
By Tim on 30th May 2017
Overall
rating
Helpful, friendly and prompt. I will be using this wonderful company again.
By Mike Langton on 24th May 2017
By Mike Langton on 24th May 2017
Overall
rating
Found that buying direct is cheaper than through a re-seller if you are prepared to buy two bags. Very pleased that the courier came back later in the afternoon, as we were not around in the morning, and it saved a lot of hassle re-arranging delivery.
By Mark on 23rd May 2017
By Mark on 23rd May 2017
Overall
rating
great product, easy to assemble and is better than any type of metal bbq i have used.
By morgan on 22nd May 2017
By morgan on 22nd May 2017
Overall
rating
I have used BIG K for years for charcoal (real quality) wood for my outside oven (very happy) even my kindling and lighting aids
Great service great products.
By Mr james on 18th May 2017
Great service great products.
By Mr james on 18th May 2017
Overall
rating
Good service,quality product
By Dmytrey on 12th May 2017
By Dmytrey on 12th May 2017
Overall
rating
home delivery - a very convenient and economical service.
12th May 2017
Overall
rating
Have used bigK in the past as usual no problems fast service will use again
By David Naylor on 7th May 2017
By David Naylor on 7th May 2017
Overall
rating
Good price, good communication with quick delivery. Excellent service with the best price I could find what more can you ask.
By Ken English on 6th May 2017
By Ken English on 6th May 2017
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