Recent reviews
Good Customer Service.
Product was delivered on due date and on time.
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excellent quality of product which I use in a Big Green Egg
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Contented!
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As always an excellent service. The sales team are extremely helpful in ensuring the order is successfully received on time. The wood arrived wrapped in bags keeping it dry and ready to burn. I will definitely continue to order direct from Bg K.
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My goods arrived today as expected as I received an email last night confirming delivery date. I was disappointed due to the tin of paint that I had ordered came with bubble wrap and tape around the tin but the lid was loose and paint was leaking out.
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Big K Products UK Limited
Big K specialize in the supply of a wide range of high quality solid fuels
Big K Products UK Limited
Whittington Hill
King's Lynn
Norfolk
PE33 9TE
United Kingdom
Tel: 01366 501603
Website: bigk.co.uk
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Business type:
Contact: Select here to contact by email
Opening hours
Monday
08:30 - 17:00Tuesday
08:30 - 17:00Wednesday
08:30 - 17:00Thursday
08:30 - 17:00Friday
08:30 - 17:00Business information
Big K offers a wide range of charcoal and solid fuel products to the trade. We also offer an online service for both summer fuel and winter fuel to the enduser on www.bigkproducts.co.uk, as well as a wide range of outdoor living items delivered directly to the enduser.
Big K offers a wide range of charcoal and solid fuel products to the trade. We also offer an online service for both summer fuel and winter fuel to the enduser on www.bigkproducts.co.uk, as well as a wide range of outdoor living items delivered directly to the enduser.
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4.7 out of 5 based on 101 reviews
Overall
rating
Good Customer Service.
Product was delivered on due date and on time.
By Tom on 8th February 2019
Product was delivered on due date and on time.
By Tom on 8th February 2019
Overall
rating
excellent quality of product which I use in a Big Green Egg
By charles smith on 4th July 2018
By charles smith on 4th July 2018
Overall
rating
Contented!
8th January 2018
Overall
rating
As always an excellent service. The sales team are extremely helpful in ensuring the order is successfully received on time. The wood arrived wrapped in bags keeping it dry and ready to burn. I will definitely continue to order direct from Bg K.
By Lucy D on 23rd November 2017
By Lucy D on 23rd November 2017
Overall
rating
My goods arrived today as expected as I received an email last night confirming delivery date. I was disappointed due to the tin of paint that I had ordered came with bubble wrap and tape around the tin but the lid was loose and paint was leaking out.
By Robert Cartwright on 7th September 2017
By Robert Cartwright on 7th September 2017
Overall
rating
Perfect service and product
1st September 2017
Overall
rating
prompt delivery, excellent product, easy ordering, ordered previously always an excellent service.
By Don Beadle on 31st August 2017
By Don Beadle on 31st August 2017
Overall
rating
Ordered the easy fire system for my bbq after having it for a couple of years and finding that it was hard to get the bbq lit without plenty of firelighting fluid etc. This definitely did the job when used at the weekend. It kept the fire lit, as it allows the air to flow through properly. Highly recommend. Would have scored higher, however I'm a bit concerned as to how long this item will last without rusting - only time will tell. I did hesitate to buy it for quite some time due to the price - however if it does the job, and lasts long enough then I'd be happy to revise this at a later date if it proves to last long enough to make it value for money.
Was very pleased with the quick delivery date.
By Alexandra on 7th August 2017
Was very pleased with the quick delivery date.
By Alexandra on 7th August 2017
Overall
rating
first time I have dealt with the company and found it very efficient prompts and hassle free
By harley on 2nd August 2017
By harley on 2nd August 2017
Overall
rating
Very happy customer- I had a query about delivery which was dealt with very quickly and knowledgeably, and the item was received within 3 days, not the 7 days as stated on the website.
19th July 2017
Overall
rating
Polite and speedy service - highly recommended.
19th July 2017
Overall
rating
Great service, polite and very helpful staff
By Pete Lawless on 19th July 2017
By Pete Lawless on 19th July 2017
Overall
rating
Very quick response to an email enquiry resulted in me making my purchase. Delivery was amazing - quick and I was updated all the time. Thank you!
By Dom Chinn on 7th July 2017
By Dom Chinn on 7th July 2017
Overall
rating
Ordered this charcoal as ordinary charcoal from shops burns too quickly and pieces are too small for the Firepit/BBQ I have. The only reason I didn't rate this product 5* across the board is due to the £10 delivery charge which I thought was a bit steep given you can't buy this product from a local stockist. Having said that, it may make it a bit pricier but it does the job perfectly!
6th July 2017
Overall
rating
I always enjoy using Big K in my Grill Dome roaster/smoker as well as my barrel BBQ. A very consistent product with the high temperature/longer burn capability I need for 2 inch thick steak and smoking a pork shoulder.
By Knud Vang-Nielsen on 6th July 2017
By Knud Vang-Nielsen on 6th July 2017
Overall
rating
Have used Big K a few times now. Excellent service and quality. Restaurant Lump and Briquettes are both very good.
By Warings Catering on 6th July 2017
By Warings Catering on 6th July 2017
Overall
rating
There was an issue with the website one weekend so I sent an email asking to ring me asap.
They did ring and raised an order which was delivered in two days. I have used a lot of ACH15 charcoal for bbq'ing and it is the best I have used. Good for low and slow and high heat cooks. It rarely spits as well. Recommended.
By Paul on 21st June 2017
They did ring and raised an order which was delivered in two days. I have used a lot of ACH15 charcoal for bbq'ing and it is the best I have used. Good for low and slow and high heat cooks. It rarely spits as well. Recommended.
By Paul on 21st June 2017
Overall
rating
Best restaurant grade charcoal is the best on the market.
By Antony on 21st June 2017
By Antony on 21st June 2017
Overall
rating
Excellent product and service. The only issue is the cost of delivery. As a domestic user, I only require 2 bags per year, and this means delivery costs over £5 per bag.... which severely impacts value.
By Nick Cannock on 21st June 2017
By Nick Cannock on 21st June 2017
Overall
rating
Not such good service as before. Received confirmation that product would arrive Friday - I needed it for the weekend, but didn't turn up till Monday
Response from Big K Products UK Limited:
17th June 2017
We are very sorry to hear that something went wrong with your delivery. Thank you for bringing this to our attention; we always value feedback from our customers. To find out what caused this delay would it please be possible for you to forward your contact details .
Thank you in advance .
Best regards
Anette
Anette Lorimer
Thank you in advance .
Best regards
Anette
Anette Lorimer
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