Why Choose Us? 10 Reasons!
1. We GUARANTEE 1-hour response time to network emergencies. When your computer network goes down in the middle of a busy work day, you need it fixed immediately so your employees aren’t sitting around taking a £5,000 coffee break waiting for their computers to come back online. We also offer remote monitoring 24 hours a day 7 days a week to prevent problems before they interfere with your business.
2. We are big enough to handle any computer job, and small enough to still provide you the individual attention you deserve. Whether it’s building a new network from the ground up or helping you figure out why you’re getting an error message when you open a document, you can count on us to help. As a client, you will have a dedicated senior technician, a team of back-up support technicians, and an account representative to ensure you get the highest level of support. You can also count on me, the technical services director, to get involved with your project to make sure you are getting the best solutions and highest level of service possible.
3. Our “techies” have personality. They won’t try to keep you in the dark or dazzle you with IT talk. We’ll answer every question you have in plain English and make sure you understand what options you have available so you can make decisions based on your priorities and budget – not just because we say so.
4. Our technicians are seasoned, qualified, professionals with years of real world experience. Our technicians also maintain vendor certifications in Microsoft, Cisco, and Citrix, as well as being Certified Document Imaging Architects. We require ALL of our staff to complete ongoing training to ensure we are up-to-date on the latest technologies and solutions.
5. We GUARANTEE to provide you with the most cost-effective solution to your problem. We understand the importance of keeping overhead costs to a minimum. That’s why we require that all of our technicians are trained to find the least expensive solution to your problem without sacrificing quality. We never charge clients for expensive upgrades, hardware, and solutions that aren’t 100% necessary.
6. We GUARANTEE to solve your computer problem right the first time or it’s FREE. We take extra steps up front to make sure we thoroughly understand the problem, and create a well thought out approach for solving it. This enables us to avoid mistakes and overlooked issues that delay the completion of your project and cost extra in billable hours.
7. We give flat rate project pricing. Unlike other computer support companies that give you an estimate with an hourly rate for “unexpected circumstances”, we’ll give you one flat rate for a project and guarantee to deliver your solutions without charging a penny more. This gives you peace of mind knowing you won’t end up with a bill 2 or 3 times more than you anticipated, or getting hit with hidden charges or extra hours.
8. We schedule system upgrades and fixes after normal business hours to save you thousands of pounds in lost productivity. System upgrades, fixes, and installations can bring down your computer network for several hours. For your convenience, we’ll schedule our technicians to perform this work after hours so there is minimal interruption to your normal business activities.
9. We listen first, and offer solutions second. No one knows your network better than you. When you have a problem, the last thing you need is someone to come in and waste time performing the same system checks you’ve already done. We’ll work with you in solving your problems and keep you involved with what we are doing.
10. We are the ONLY technical support company that offers a no-risk, 100% money back guarantee. If you choose us as your IT Support partner and after 90 days you are not happy with the work we provide — WE WILL REFUND YOU YOUR ENTIRE SUBSCRIPTION FOR THAT PERIOD!
I hope this goes some way in convincing you that Supreme Systems is a company that you can rely on for all your IT Support needs.
Give me a call on 0121 309 0063 so we can discuss your IT Support needs in detail or you can visit our website at www.supremesystems.co.uk for further information.
Thank you for reading!
Angie
