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Devon County Glass Ltd.

Devon County Glass Ltd.

3.5 out of 5 based on 2 Reviews - Click to Review this Listing
Devon County Glass Ltd.
Unit 1, Midas Court, Minerva Way , Brunel Industrial Estate
Newton Abbot
TQ12 4PJ
United Kingdom
0843 262 9522

Business Type
Double Glazing & Suppliers , Conservatories , Window Replacement

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Related searches: Double Glazing & Suppliers in Devon, Double Glazing & Suppliers in Newton Abbot

3.5 out of 5 based on 2 Reviews
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9th June 2013
Initially I found this company to be professional. The sales rep seemed to know what he was talking about.
Where they fell down in my estimation though was in their reliability. Their surveyor made an appointment with me, suggesting initially 12 noon the following day. However, this was not suitable for me as I had a prior appointment so I asked for 10am. He agreed.

The following day at about 10.30 when he had not arrived I phoned them. Apparently the receptionist did not know where he was but said she would ring him.She rang back saying that he had been delayed and, to my surprise, said that he had left at 10am! There was no apology at this point.
At 11.08 someone called me to say that the surveyor was on his way. On reflection I decided that the company were not very professional and decided to cancel the appointment as I could not be sure that once agreed to the work, I couldnt be sure a workman would turn up or do a good job.

I believe that the surveyor could and should have called me from his previous job, which he left at 10am, the time he was supposed to be with me. If he had done this I would have rearranged the appointment, instead of which I was waiting a whole hour for him. and only had contact through a third party, the office. Therefore, I told the office that I wanted a refund of deposit as I found them totally lacking in professional conduct.
They have finally agreed but only to refund 50% of the deposit and nowhere except on the final email where they agreed to this refund, did anyone offer an apology but just kept saying I was wrong,
If you want a company who treat you well and professionally don't chose Devon County Glass
15th May 2013
Very helpful and prompt. Will definately use them again.

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